The purpose of this study is to model customers' waiting time in Khorramshahr Persian Gulf Marine Passenger Terminal (as a case study analysis), using the concept of queuing theory and dynamical systems. In order to evaluate queuing model in this terminal, required data were obtained by the author as a field study as well as interviews with management and staff of the terminals in the second half of 1392. With respect to human agency service provider, a dynamic pattern is used to provide the relationships between the components of this system. First, the conceptual and systematic models of research were extracted using records and literature studies in the field of queuing theory. Then, the flow model was designed and simulated by Vensim software. After model success in initial tests, it was examined in the steady- state model of exogenous variables. In the following, to optimize the waiting time for customers, the model was simulated in two states: (1) change in the number of service providers, (2) change in the minimum delay time. In former, the number of service providers was changed from 2 to 3, 4, 5 and 6 and it was observed that change in the number of service providers only changed the initial amount of waiting time and didn’t affect the time to balance waiting time curves. But system behavior shows that 3 provider services developed more optimal behavior. In the latter, a minimum delay time was changed from 2 to 1, 3, 4 and 5 -minutes and it was observed that change in this parameter, despite the change in the first parameter, affects equilibrium values and as the minimum time delay increases, the waiting time curves reach equilibrium at higher amounts and 1 minute of minimum delay allows waiting time curves to show a more optimal behavior.