An investigation about the moderating effect of Machiavellianism on the relationship between insurance customers’ dissatisfaction and cheating

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AKBARI MOHSEN; RAMEZANIAN MOHAMMAD RAHIM; Qasemi Shams Masoomeh; RASOOLI HAMIDREZA

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Paper Information

Journal: IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH) Year:2018 | Volume:33 | Issue:3 (131) Page(s): 41-58

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Title

An investigation about the moderating effect of Machiavellianism on the relationship between insurance customers’ dissatisfaction and cheating

Author(s)

AKBARI MOHSEN | RAMEZANIAN MOHAMMAD RAHIM | Qasemi Shams Masoomeh | RASOOLI HAMIDREZA | Issue Writer Certificate

Keywords

MachiavellianismQ1

Customer cheatingQ1

Customer dissatisfactionQ1

InsuranceQ2

Moral hazardQ1

Abstract

These days, cheating is one of the most important threats faced by Insurance companies. In this study, we investigate the effect of Customer dissatisfaction on Customer cheating with moderating role of Machiavellianism. Statistical population of this research consist of all customers (between 40 to 50 thousand customers) of Parsian Insurance Company in Guilan Province. Our sample size is 400 customers according to Cochran’ s formula. We have distributed questionnaires in a convenient sampling. This research is practical in terms of research orientations, descriptive study in terms of objectives, survey in terms of research strategies and questionnaire based in terms of data collection. We use SPSS and Smart PLS softwares. Results indicate Customer dissatisfaction increases Customer cheating. In addition, Machiavellianism moderates the relationship between Customer dissatisfaction and cheating of Insurance customers.

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APA: Copy

AKBARI, MOHSEN, RAMEZANIAN, MOHAMMAD RAHIM, Qasemi Shams, Masoomeh, & RASOOLI, HAMIDREZA. (2018). An investigation about the moderating effect of Machiavellianism on the relationship between insurance customers’ dissatisfaction and cheating. IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), 33(3 (131) ), 41-58. SID. https://sid.ir/paper/100926/en

Vancouver: Copy

AKBARI MOHSEN, RAMEZANIAN MOHAMMAD RAHIM, Qasemi Shams Masoomeh, RASOOLI HAMIDREZA. An investigation about the moderating effect of Machiavellianism on the relationship between insurance customers’ dissatisfaction and cheating. IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH)[Internet]. 2018;33(3 (131) ):41-58. Available from: https://sid.ir/paper/100926/en

IEEE: Copy

MOHSEN AKBARI, MOHAMMAD RAHIM RAMEZANIAN, Masoomeh Qasemi Shams, and HAMIDREZA RASOOLI, “An investigation about the moderating effect of Machiavellianism on the relationship between insurance customers’ dissatisfaction and cheating,” IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), vol. 33, no. 3 (131) , pp. 41–58, 2018, [Online]. Available: https://sid.ir/paper/100926/en

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