IDENTIFICATION AND PRIORITIZATION OF FACTORS AFFECTING USER SATISFACTION BY COMBINING QUALITY FUNCTION DEVELOPMENT (QFD) AND KANO MODEL: A CASE STUDY OF TECHNICAL AND VOCATIONAL WORKSHOP IN TEHRAN

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KHANI JAZANI REZA; HASANVAND MOSTAFA

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Journal: Iranian Journal of Ergonomics Year:2018 | Volume:5 | Issue:4 Page(s): 26-37

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Title

IDENTIFICATION AND PRIORITIZATION OF FACTORS AFFECTING USER SATISFACTION BY COMBINING QUALITY FUNCTION DEVELOPMENT (QFD) AND KANO MODEL: A CASE STUDY OF TECHNICAL AND VOCATIONAL WORKSHOP IN TEHRAN

Author(s)

KHANI JAZANI REZA | HASANVAND MOSTAFA | Issue Writer Certificate

Keywords

KANO MODELQ1

QUALITY FUNCTION DEVELOPMENT (QFD)Q1

ERGONOMICSQ1

Abstract

Background: The purpose of this study was to identify and prioritize some factors affecting the trainers' satisfaction with the Technical and Vocational Training Organization (TVTO) by integrating of QFD and KANO MODELs.Methods: In this study, 435 trainees aged 18 to 22 years-old from one of the highest technical and vocational education centers in Tehran were selected to complete the Kano questionnaire through direct communication with the user and interview. In this study, An integration of the KANO MODEL and Extend Quality Function (QFD) was used to improve the design studios of technical and professional institutions based on the needs of users ergonomically. After filling out the Kano questionnaire by the respondents, the responses were analyzed and the results were entered into the house of quality matrix (HOQ).Results: The results of the house of quality matrix (HOQ) in this study showed that the “design and safe application” factor is one of the most importantsafety features. According to users, the significance coefficient (j) is 7.35. and the significance coefficient of the furniture adjustment criterion, with the least importance, (j) is only 1.09. In addition, the thickness of materials and furniture with a definite significance of AI=52.1 had no significant relation with ERGONOMICS and comfort.Conclusion: This results showed that both the KANO MODEL approach and the QFD integration method can be used to identify and prioritize product design and work environment from the users' perspective.

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References

An integrated approach to project management using the Kano model and QFD: an empirical case study

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APA: Copy

KHANI JAZANI, REZA, & HASANVAND, MOSTAFA. (2018). IDENTIFICATION AND PRIORITIZATION OF FACTORS AFFECTING USER SATISFACTION BY COMBINING QUALITY FUNCTION DEVELOPMENT (QFD) AND KANO MODEL: A CASE STUDY OF TECHNICAL AND VOCATIONAL WORKSHOP IN TEHRAN. JOURNAL OF ERGONOMICS, 5(4 ), 26-37. SID. https://sid.ir/paper/103200/en

Vancouver: Copy

KHANI JAZANI REZA, HASANVAND MOSTAFA. IDENTIFICATION AND PRIORITIZATION OF FACTORS AFFECTING USER SATISFACTION BY COMBINING QUALITY FUNCTION DEVELOPMENT (QFD) AND KANO MODEL: A CASE STUDY OF TECHNICAL AND VOCATIONAL WORKSHOP IN TEHRAN. JOURNAL OF ERGONOMICS[Internet]. 2018;5(4 ):26-37. Available from: https://sid.ir/paper/103200/en

IEEE: Copy

REZA KHANI JAZANI, and MOSTAFA HASANVAND, “IDENTIFICATION AND PRIORITIZATION OF FACTORS AFFECTING USER SATISFACTION BY COMBINING QUALITY FUNCTION DEVELOPMENT (QFD) AND KANO MODEL: A CASE STUDY OF TECHNICAL AND VOCATIONAL WORKSHOP IN TEHRAN,” JOURNAL OF ERGONOMICS, vol. 5, no. 4 , pp. 26–37, 2018, [Online]. Available: https://sid.ir/paper/103200/en

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