A STUDY OF NON-MEDICAL ASPECTS OF HEALTH SERVICES PROVIDED TO PATIENTS IN SELECTED HOSPITALS OF ISFAHAN: RESPONSIVENESS

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JAVADI MARZIEH; YAGHOOBI MARYAM; RAIESI AHMADREZA; MANDEGAR HASSAN ALI; AYOOBIAN ALI

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Journal: Journal of Health Information Management Year:2012 | Volume:8 | Issue:5 (21) Page(s): 709-717

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Title

A STUDY OF NON-MEDICAL ASPECTS OF HEALTH SERVICES PROVIDED TO PATIENTS IN SELECTED HOSPITALS OF ISFAHAN: RESPONSIVENESS

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Keywords

QUALITY OF HEALTHCAREQ3

PATIENTQ2

PATIENT CAREQ3

HOSPITALSQ3

Abstract

Introduction: Good relationships between PATIENTs and doctors and other health professionals have long been seen as the bedrock of PATIENT satisfaction. In addition to important health care outcomes, health systems must also meet the non-medical expectations of the community. This study aimed to survey the accountability and non-medical service provision in selected HOSPITALS in Isfahan, Iran.Methods: This was a descriptive, retrospective study conducted in eight selected public and private HOSPITALS in Isfahan during 2010. The statistical population included 320 inpatients and nurses selected through stratified random sampling. Data was collected was by the World Health Organization (WHO) questionnaire whose validity was confirmed by professors and administrators. The reliability of the questionnaire was also calculated to be 0.89 by Cronbach’s alpha. Data was analyzed by SPSS.Results: The mean score of accountability from the viewpoints of nurses and PATIENTs was 2.3±0.54 and 2.48±0.58 (out of a maximum of 4), respectively. Nurses and PATIENTs respectively considered confidentiality (2.41±0.8) and access to social support during the hospitalization period (2.62±0.9) as the best aspects of non-medical services. However, choice of therapist and physical facilities of the treatment centers were determined as weak points by the PATIENTs and nurses, respectively.Conclusion: Since PATIENTs and nurses had almost identical perceptions toward the non-medical services. Therefore, in order to enhance service quality, which is of great importance to the WHO, more attention needs to be paid to accountability mechanisms and better quality services.

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SITUATION ANALYSIS OF PERFORMANCE ACCOUNTABILITY IN TEACHING HOSPITALS AFFILIATED TO TEHRAN UNIVERSITY OF MEDICAL SCIENCES

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APA: Copy

JAVADI, MARZIEH, YAGHOOBI, MARYAM, RAIESI, AHMADREZA, MANDEGAR, HASSAN ALI, & AYOOBIAN, ALI. (2012). A STUDY OF NON-MEDICAL ASPECTS OF HEALTH SERVICES PROVIDED TO PATIENTS IN SELECTED HOSPITALS OF ISFAHAN: RESPONSIVENESS. HEALTH INFORMATION MANAGEMENT, 8(5 (21)), 709-717. SID. https://sid.ir/paper/121753/en

Vancouver: Copy

JAVADI MARZIEH, YAGHOOBI MARYAM, RAIESI AHMADREZA, MANDEGAR HASSAN ALI, AYOOBIAN ALI. A STUDY OF NON-MEDICAL ASPECTS OF HEALTH SERVICES PROVIDED TO PATIENTS IN SELECTED HOSPITALS OF ISFAHAN: RESPONSIVENESS. HEALTH INFORMATION MANAGEMENT[Internet]. 2012;8(5 (21)):709-717. Available from: https://sid.ir/paper/121753/en

IEEE: Copy

MARZIEH JAVADI, MARYAM YAGHOOBI, AHMADREZA RAIESI, HASSAN ALI MANDEGAR, and ALI AYOOBIAN, “A STUDY OF NON-MEDICAL ASPECTS OF HEALTH SERVICES PROVIDED TO PATIENTS IN SELECTED HOSPITALS OF ISFAHAN: RESPONSIVENESS,” HEALTH INFORMATION MANAGEMENT, vol. 8, no. 5 (21), pp. 709–717, 2012, [Online]. Available: https://sid.ir/paper/121753/en

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