QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN

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HASHEMIAN MOHAMMAD REZA; ALEMOKHTAR MOHAMMADJAVAD; HASANZADEH AKBAR

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Journal: Journal of Health Information Management Year:2012 | Volume:9 | Issue:3 Page(s): 440-444

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Title

QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN

Author(s)

HASHEMIAN MOHAMMAD REZA | ALEMOKHTAR MOHAMMADJAVAD | HASANZADEH AKBAR | Issue Writer Certificate

Keywords

EVALUATIONQ2

LIBQUALQ3

LIBRARIESQ3

Abstract

Introduction: The LIBQUAL model measures 3 dimensions on a scale of approximately 22 aspects of services. The purpose of the present research was to evaluate the quality of services provided by LIBRARIES of Isfahan University of Medical Sciences using the LIBQUAL model.Methods: In a descriptive research, 368 users of LIBRARIES of Isfahan University of Medical Sciences participated. Data was collected by the LIBQUAL questionnaire. Independent samples t-tests were conducted to analyze the data in SPSS.Results: There were significant negative gaps between minimum levels of services, perceived levels of services, and desired levels of services in all 22 aspects and all 3 dimensions of LIBQUAL model.Conclusion: Constant EVALUATION of all aspects of the LIBQUAL model and user education are essential.

Cites

A CONCEPTUAL MODEL FOR RECOGNITION OF IMPROVEMENT PRIORITIES: INTEGRATING PERFORMANCE GAP AND FUZZY GROUPAHP

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APA: Copy

HASHEMIAN, MOHAMMAD REZA, ALEMOKHTAR, MOHAMMADJAVAD, & HASANZADEH, AKBAR. (2012). QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN. HEALTH INFORMATION MANAGEMENT, 9(3), 440-444. SID. https://sid.ir/paper/122181/en

Vancouver: Copy

HASHEMIAN MOHAMMAD REZA, ALEMOKHTAR MOHAMMADJAVAD, HASANZADEH AKBAR. QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN. HEALTH INFORMATION MANAGEMENT[Internet]. 2012;9(3):440-444. Available from: https://sid.ir/paper/122181/en

IEEE: Copy

MOHAMMAD REZA HASHEMIAN, MOHAMMADJAVAD ALEMOKHTAR, and AKBAR HASANZADEH, “QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN,” HEALTH INFORMATION MANAGEMENT, vol. 9, no. 3, pp. 440–444, 2012, [Online]. Available: https://sid.ir/paper/122181/en

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