A STUDY OF MEDICAL SERVICE QUALITY IN HOSPITALS AFFILIATED TO ISFAHAN'S MEDICAL UNIVERSITY

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

AMINI M.T.; FARJAM S.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: STRATEGIC MANAGEMENT THOUGHT (MANAGEMENT THOUGHT) Year:2009 | Volume:3 | Issue:1 (5) Page(s): 165-189

Download Full-Text

Persian Verion

View:

2,091

Download:

Cites:

Information Journal Paper

Title

A STUDY OF MEDICAL SERVICE QUALITY IN HOSPITALS AFFILIATED TO ISFAHAN'S MEDICAL UNIVERSITY

Author(s)

AMINI M.T. | FARJAM S. | Issue Writer Certificate

Keywords

QUALITYQ2

SERVICEQ2

CUSTOMERS' EXPECTATIONSQ3

CUSTOMERS' UNDERSTANDING OF SERVICEQ3

SERVQUAL MODELQ3

Abstract

Service QUALITY is today one of the most important managerial features of SERVICE organizations, and the first strategy of organizations worldwide is to give priority to customers. This research has as its purpose the QUALITY assessment of the SERVICEs in state hospitals affiliated to Isfahan Medical University. To do this, a number of 336 patients confined to bed for more than 24 hours in those hospitals were randomly selected. The data were collected through questionnaires following servqual (a contraction of SERVICE QUALITY) model which is considered to be among advanced models in measuring QUALITY in governmental sector SERVICEs. This model tries to measure SERVICE QUALITY wherever it is considered as a necessity for better understanding of customers and their expectations. The data were analyzed at descriptive and inferential levels by using SPSS software. The result showed that 82.4% of patients were quite satisfied with hospital SERVICEs. There was also a meaningful link between SERVICE QUALITY and patients' satisfaction (r =-642% for palpability, r =-764% for executive ability, r =-734% for confidence, r =-732% for compassion). Regression analysis results showed that executive ability and palpability could meaningfully foresee 14.7% of hospitals' SERVICE QUALITY and aspects of SERVICE QUALITY could be ranged in order of importance as follows: palpability (3.32), compassion (3.22), confidence (3.02), executive ability (2.85), and accountability(2.85). It was also recognized that ICU patients and illiterate patients reported less on the executive QUALITY and accountability respectively.

Cites

MEASURING HOSPITAL SERVICE QUALITY GAP FROM THE VIEWPOINT OF INPATIENTS IN EDUCATIONAL HOSPITALS OF QAZVIN UNIVERSITY OF MEDICAL SCIENCES (2012-13)

References

Cite

APA: Copy

AMINI, M.T., & FARJAM, S.. (2009). A STUDY OF MEDICAL SERVICE QUALITY IN HOSPITALS AFFILIATED TO ISFAHAN'S MEDICAL UNIVERSITY. STRATEGIC MANAGEMENT THOUGHT (MANAGEMENT THOUGHT), 3(1 (5)), 165-189. SID. https://sid.ir/paper/129899/en

Vancouver: Copy

AMINI M.T., FARJAM S.. A STUDY OF MEDICAL SERVICE QUALITY IN HOSPITALS AFFILIATED TO ISFAHAN'S MEDICAL UNIVERSITY. STRATEGIC MANAGEMENT THOUGHT (MANAGEMENT THOUGHT)[Internet]. 2009;3(1 (5)):165-189. Available from: https://sid.ir/paper/129899/en

IEEE: Copy

M.T. AMINI, and S. FARJAM, “A STUDY OF MEDICAL SERVICE QUALITY IN HOSPITALS AFFILIATED TO ISFAHAN'S MEDICAL UNIVERSITY,” STRATEGIC MANAGEMENT THOUGHT (MANAGEMENT THOUGHT), vol. 3, no. 1 (5), pp. 165–189, 2009, [Online]. Available: https://sid.ir/paper/129899/en

Related Journal Papers