EVALUATION OF PATIENTS’ EXPECTATIONS AND OBSERVATION OF THEIR RIGHTS IN THE EMERGENCY DEPARTMENT OF NEMAZEE HOSPITAL DURING 2015

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GHOLAMI MARYAM; KHOJASTEFAR MARZIYE; MORAVEJ HOSSEIN; KAVOSI ZAHRA

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Journal: Iranian Journal of Medical Ethics and History of Medicine Year:2016 | Volume:9 | Issue:1 Page(s): 50-62

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Information Journal Paper

Title

EVALUATION OF PATIENTS’ EXPECTATIONS AND OBSERVATION OF THEIR RIGHTS IN THE EMERGENCY DEPARTMENT OF NEMAZEE HOSPITAL DURING 2015

Author(s)

GHOLAMI MARYAM | KHOJASTEFAR MARZIYE | MORAVEJ HOSSEIN | KAVOSI ZAHRA | Issue Writer Certificate

Keywords

PATIENTS’ RIGHTSQ3

QUALITY OF SERVICEQ2

SATISFACTIONQ3

EMERGENCY DEPARTMENTQ3

Abstract

Observation of PATIENTS’ RIGHTS as a major component in defining the standards of clinical services can increase patient SATISFACTION and is an important indicator of health care quality. Since most hospital patients are admitted through the EMERGENCY DEPARTMENT, this study was conducted to investigate the observance of PATIENTS’ RIGHTS in the EMERGENCY DEPARTMENT of Nemazee Hospital during 2015.This cross-sectional study was performed on 100 patients over a period of one month. Data were collected by a questionnaire and analyzed using SPSS version 21 and statistical tests including descriptive statistics and inferential analysis.The mean of the patients’ age in this study was 54.4±19.35. Based on our findings, the overall level of observing PATIENTS’ RIGHTS was 51%, while patients’ expectations were 93%. Moreover, there was a meaningful difference between observance of the PATIENTS’ RIGHTS and their expectations in all aspects based on the paired sample t-test (P<0.05). It was also established that age was one of the factors affecting observance of PATIENTS’ RIGHTS (P<0.05).In this study, observation of PATIENTS’ RIGHTS in the EMERGENCY DEPARTMENT was at the intermediate level, while patients’ expectations were higher in comparison.In order to promote patient SATISFACTION, it seems necessary to educate the personnel and medical students on PATIENTS’ RIGHTS by holding workshops, reducing the waiting time for receiving services, and establishing an order in the system based on the patient’s condition.

Cites

THE RELATIONSHIP OF CULTURAL COMPETENCE AND RESPONSIBILITY WITH NURSES ATTITUDE TOWARD PATIENT'S RIGHT: THE MEDIATING ROLE OF ETHICAL BELIEFS

References

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APA: Copy

GHOLAMI, MARYAM, KHOJASTEFAR, MARZIYE, MORAVEJ, HOSSEIN, & KAVOSI, ZAHRA. (2016). EVALUATION OF PATIENTS’ EXPECTATIONS AND OBSERVATION OF THEIR RIGHTS IN THE EMERGENCY DEPARTMENT OF NEMAZEE HOSPITAL DURING 2015. JOURNAL OF MEDICAL ETHICS AND HISTORY OF MEDICINE, 9(1), 50-62. SID. https://sid.ir/paper/135417/en

Vancouver: Copy

GHOLAMI MARYAM, KHOJASTEFAR MARZIYE, MORAVEJ HOSSEIN, KAVOSI ZAHRA. EVALUATION OF PATIENTS’ EXPECTATIONS AND OBSERVATION OF THEIR RIGHTS IN THE EMERGENCY DEPARTMENT OF NEMAZEE HOSPITAL DURING 2015. JOURNAL OF MEDICAL ETHICS AND HISTORY OF MEDICINE[Internet]. 2016;9(1):50-62. Available from: https://sid.ir/paper/135417/en

IEEE: Copy

MARYAM GHOLAMI, MARZIYE KHOJASTEFAR, HOSSEIN MORAVEJ, and ZAHRA KAVOSI, “EVALUATION OF PATIENTS’ EXPECTATIONS AND OBSERVATION OF THEIR RIGHTS IN THE EMERGENCY DEPARTMENT OF NEMAZEE HOSPITAL DURING 2015,” JOURNAL OF MEDICAL ETHICS AND HISTORY OF MEDICINE, vol. 9, no. 1, pp. 50–62, 2016, [Online]. Available: https://sid.ir/paper/135417/en

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