STUDYING TUMS HOSPITAL MANAGERS’ VIEWPOINTS REGARDING THE OBSERVANCE OF TOTAL QUALITY MANAGEMENT COMPONENTS IN 2012

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RABEIAN MOUSTAFA; MASOUDI ASL IRAVAN; NAZARI HAMED; AZARI SAMAD

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Journal: Payavard Salamat Year:2017 | Volume:11 | Issue:SUPPLEMENT 1 Page(s): 104-111

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Title

STUDYING TUMS HOSPITAL MANAGERS’ VIEWPOINTS REGARDING THE OBSERVANCE OF TOTAL QUALITY MANAGEMENT COMPONENTS IN 2012

Author(s)

RABEIAN MOUSTAFA | MASOUDI ASL IRAVAN | NAZARI HAMED | AZARI SAMAD | Issue Writer Certificate

Keywords

TOTAL QUALITY MANAGEMENT (TQM)Q1

HOSPITAL MANAGERSQ2

Abstract

Background and Aim: Total quality management (TQM) is defined as a system for the assurance of delivering high-quality and cost-effective services. In this regard, due to their service role, hospitals are important in external economic changes.This study was performed to measure the executive backgrounds of total quality management (TQM) in Tehran University of Medical Sciences (TUMS) teaching hospitals in 2012.Materials and Methods: This cross-sectional study was done in TUMS hospitals.The data were collected using a valid and reliable questionnaire, and were analyzed by descriptive and analytical statistics.Results: The findings of this study showed that the dimensions of trustworthiness (3.250.88±) and the beauty of environment (3.060.87±) got the highest scores; however, the speed of giving services (2.401.04±) got the lowest scores. In addition, the executive grounds of TQM implementation were “moderate to low” in the studied hospitals with an average score of 2.88±0.74.Conclusion: According to the results, total quality management requirements are in a moderate-to-low condition in the studied hospitals. Although managers’ attitude towards TQM is rather positive, it is necessary to improve the quality of services, performances and processes through culture building, creating positive attitudes in managers and employees, providing trainings related to quality improvement, increasing the commitment of top managers, attracting staff participation, promoting innovation and creativity, and evaluating the quality of services.

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APA: Copy

RABEIAN, MOUSTAFA, MASOUDI ASL, IRAVAN, NAZARI, HAMED, & AZARI, SAMAD. (2017). STUDYING TUMS HOSPITAL MANAGERS’ VIEWPOINTS REGARDING THE OBSERVANCE OF TOTAL QUALITY MANAGEMENT COMPONENTS IN 2012. PAYAVARD-SALAMAT, 11(SUPPLEMENT 1 ), 104-111. SID. https://sid.ir/paper/149599/en

Vancouver: Copy

RABEIAN MOUSTAFA, MASOUDI ASL IRAVAN, NAZARI HAMED, AZARI SAMAD. STUDYING TUMS HOSPITAL MANAGERS’ VIEWPOINTS REGARDING THE OBSERVANCE OF TOTAL QUALITY MANAGEMENT COMPONENTS IN 2012. PAYAVARD-SALAMAT[Internet]. 2017;11(SUPPLEMENT 1 ):104-111. Available from: https://sid.ir/paper/149599/en

IEEE: Copy

MOUSTAFA RABEIAN, IRAVAN MASOUDI ASL, HAMED NAZARI, and SAMAD AZARI, “STUDYING TUMS HOSPITAL MANAGERS’ VIEWPOINTS REGARDING THE OBSERVANCE OF TOTAL QUALITY MANAGEMENT COMPONENTS IN 2012,” PAYAVARD-SALAMAT, vol. 11, no. SUPPLEMENT 1 , pp. 104–111, 2017, [Online]. Available: https://sid.ir/paper/149599/en

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