SURVEY OF COMPLAINTS AND FACTORS AFFECTING THEM IN FIROOZGAR HOSPITAL

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

MOVAHEDNIA SAEEDEH; PARTOVISHAYAN ZEINAB; BASTANI MAHMOUD

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Payavard Salamat Year:2014 | Volume:8 | Issue:1 Page(s): 25-33

Download Full-Text

Persian Verion

View:

2,775

Download:

Cites:

Information Journal Paper

Title

SURVEY OF COMPLAINTS AND FACTORS AFFECTING THEM IN FIROOZGAR HOSPITAL

Author(s)

MOVAHEDNIA SAEEDEH | PARTOVISHAYAN ZEINAB | BASTANI MAHMOUD | Issue Writer Certificate

Keywords

COMPLAINTSQ2

HOSPITALQ2

EFFECTIVE FACTORSQ2

Abstract

Background and Aim: Complaint is the expression of dissatisfaction that needs a response and investigation. It is an effective tool to improve the quality of services. The aim of this study was the survey of COMPLAINTS, factors affecting them, and the complaint process in Firoozgar HOSPITAL.Materials and Methods: This was a retrospective descriptive study. All registered COMPLAINTS, such as written, verbal and telephone COMPLAINTS were reviewed in 2012. The data were extracted from the complaint forms of Firoozgar HOSPITAL, which included several parts: personal information, ward name, person complained of, and explanations about the problem. Then, EFFECTIVE FACTORS in COMPLAINTS were classified and then analyzed by descriptive statistics.Results: The most frequent COMPLAINTS were related to nurses (192 cases).COMPLAINTS about doctors were 171 cases. Inappropriate communication (23.64%) was at the top of patient COMPLAINTS; and COMPLAINTS about fees (14.18%) was the next. Among paraclinical and support units, installations unit had the highest number of COMPLAINTS (52 cases).Conclusion: Since inappropriate communication was the point being complained of more than any other issue, interventions in this area should be considered. HOSPITALs should identify the root of problems systematically.

Cites

No record.

References

Cite

APA: Copy

MOVAHEDNIA, SAEEDEH, PARTOVISHAYAN, ZEINAB, & BASTANI, MAHMOUD. (2014). SURVEY OF COMPLAINTS AND FACTORS AFFECTING THEM IN FIROOZGAR HOSPITAL. PAYAVARD-SALAMAT, 8(1), 25-33. SID. https://sid.ir/paper/149768/en

Vancouver: Copy

MOVAHEDNIA SAEEDEH, PARTOVISHAYAN ZEINAB, BASTANI MAHMOUD. SURVEY OF COMPLAINTS AND FACTORS AFFECTING THEM IN FIROOZGAR HOSPITAL. PAYAVARD-SALAMAT[Internet]. 2014;8(1):25-33. Available from: https://sid.ir/paper/149768/en

IEEE: Copy

SAEEDEH MOVAHEDNIA, ZEINAB PARTOVISHAYAN, and MAHMOUD BASTANI, “SURVEY OF COMPLAINTS AND FACTORS AFFECTING THEM IN FIROOZGAR HOSPITAL,” PAYAVARD-SALAMAT, vol. 8, no. 1, pp. 25–33, 2014, [Online]. Available: https://sid.ir/paper/149768/en

Related Journal Papers