ETHICS IN BANKING ACTIVITIES AND ITS EFFECT ON THE RELATIONSHIP OF BANK AND CUSTOMER

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

SEYED JAVADEIN SEYED REZA; BARARI MOJTABA; ZABIHZADEH KAZEM

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES Year:2011 | Volume:3 | Issue:5 (5) Page(s): 117-136

Download Full-Text

Persian Verion

View:

1,561

Download:

Cites:

Information Journal Paper

Title

ETHICS IN BANKING ACTIVITIES AND ITS EFFECT ON THE RELATIONSHIP OF BANK AND CUSTOMER

Author(s)

SEYED JAVADEIN SEYED REZA | BARARI MOJTABA | ZABIHZADEH KAZEM | Issue Writer Certificate

Keywords

ETHICQ2

TRUSTQ2

COMMITMENTQ2

LOYALTYQ2

FACE TO FACE COMMUNICATIONQ2

Abstract

The present study examines the effect of ETHICs in banking activities especially on variables such as customers’ TRUST, COMMITMENT, LOYALTY, and FACE TO FACE COMMUNICATION. This is a descriptive survey study. The research population is 184 customers of different branches of a government bank in Isfahan city. For data collection, questionnaires were applied. After collecting the data, it was analyzed through structural equations modeling and Lisrel software. The results indicated that for customer, bank’s ETHICs had a positive significant effect on customer TRUST, COMMITMENT, LOYALTY, and FACE TO FACE COMMUNICATION. Furthermore, it was revealed that TRUST and COMMITMENT had a positive significant effect on customer LOYALTY. The same was true for LOYALTY on FACE TO FACE COMMUNICATION as well. Also fitting indicators suggested that data have been fitted well with the model.

Cites

No record.

References

No record.

Cite

APA: Copy

SEYED JAVADEIN, SEYED REZA, BARARI, MOJTABA, & ZABIHZADEH, KAZEM. (2011). ETHICS IN BANKING ACTIVITIES AND ITS EFFECT ON THE RELATIONSHIP OF BANK AND CUSTOMER. JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, 3(5 (5)), 117-136. SID. https://sid.ir/paper/150875/en

Vancouver: Copy

SEYED JAVADEIN SEYED REZA, BARARI MOJTABA, ZABIHZADEH KAZEM. ETHICS IN BANKING ACTIVITIES AND ITS EFFECT ON THE RELATIONSHIP OF BANK AND CUSTOMER. JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES[Internet]. 2011;3(5 (5)):117-136. Available from: https://sid.ir/paper/150875/en

IEEE: Copy

SEYED REZA SEYED JAVADEIN, MOJTABA BARARI, and KAZEM ZABIHZADEH, “ETHICS IN BANKING ACTIVITIES AND ITS EFFECT ON THE RELATIONSHIP OF BANK AND CUSTOMER,” JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, vol. 3, no. 5 (5), pp. 117–136, 2011, [Online]. Available: https://sid.ir/paper/150875/en

Related Journal Papers