FEASIBILITY OF TOTAL QUALITY MANAGEMENT (TQM) IN ISLAMIC AZAD UNIVERSITY AND RANKING THE FACTORS AFFECTING IT

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SAFAKISH M.S.; JAVAHERI ZADEH N.; MEHRABI J.

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Journal: JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR) Year:2012 | Volume:9 | Issue:SUPPLEMENT Page(s): 129-138

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Information Journal Paper

Title

FEASIBILITY OF TOTAL QUALITY MANAGEMENT (TQM) IN ISLAMIC AZAD UNIVERSITY AND RANKING THE FACTORS AFFECTING IT

Author(s)

SAFAKISH M.S. | JAVAHERI ZADEH N. | MEHRABI J. | Issue Writer Certificate

Keywords

TOTAL QUALITY MANAGEMENTQ2

FEASIBILITYQ2

RANKINGQ2

Abstract

This paper describes a part of the findings of the a research conducted in Islamic Azad University-Borujerd branch aiming the FEASIBILITY of establishing TOTAL QUALITY MANAGEMENT and RANKING of its criteria in this university. To achieve the end based on the Deming theory and using the U.S Federal Institute of TOTAL QUALITY MANAGEMENT questionnaire, the data required will be randomly collected from a sample of 200 people consisted of all employees and the faculty members. The results of the collecting and analyzing the data based on the T-test shows that the scores on each of the 8 criteria on TOTAL QUALITY MANAGEMENT was upper than medium range and the differences of the means were statistically meaningful. This indicates that establishing TQM in Islamic Azad University- Borujerd branch is possible.In order to determine the importance and RANKING of the above criteria, Group Consensus approach will be used based on Borda number. The results show that the RANKING of the importance of criteria is as follows: 1-measuring and analyzing the quality 2- empowerment and teamwork 3-quality improvement and productivity results 4-quality insurance 5-top management support and leadership 6-indentifying and training of employees 7-stategic planning 8-focus on customer (customer orientation).

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APA: Copy

SAFAKISH, M.S., JAVAHERI ZADEH, N., & MEHRABI, J.. (2012). FEASIBILITY OF TOTAL QUALITY MANAGEMENT (TQM) IN ISLAMIC AZAD UNIVERSITY AND RANKING THE FACTORS AFFECTING IT. JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR), 9(SUPPLEMENT), 129-138. SID. https://sid.ir/paper/151390/en

Vancouver: Copy

SAFAKISH M.S., JAVAHERI ZADEH N., MEHRABI J.. FEASIBILITY OF TOTAL QUALITY MANAGEMENT (TQM) IN ISLAMIC AZAD UNIVERSITY AND RANKING THE FACTORS AFFECTING IT. JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR)[Internet]. 2012;9(SUPPLEMENT):129-138. Available from: https://sid.ir/paper/151390/en

IEEE: Copy

M.S. SAFAKISH, N. JAVAHERI ZADEH, and J. MEHRABI, “FEASIBILITY OF TOTAL QUALITY MANAGEMENT (TQM) IN ISLAMIC AZAD UNIVERSITY AND RANKING THE FACTORS AFFECTING IT,” JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR), vol. 9, no. SUPPLEMENT, pp. 129–138, 2012, [Online]. Available: https://sid.ir/paper/151390/en

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