MEASURING THE SERVICE QUALITY OF TEHRAN MEDICAL CENTERS OF MARTYRS AND VETERAN AFFAIRS FOUNDATION

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GHOLAMALI TABARSA; AHMADIZAD ARMAN

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Journal: Iranian Journal of War and Public Health Year:2011 | Volume:3 | Issue:10 Page(s): 40-45

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Information Journal Paper

Title

MEASURING THE SERVICE QUALITY OF TEHRAN MEDICAL CENTERS OF MARTYRS AND VETERAN AFFAIRS FOUNDATION

Author(s)

GHOLAMALI TABARSA | AHMADIZAD ARMAN | Issue Writer Certificate

Keywords

QUALITYQ2

SERVICEQ3

SERVICE QUALITYQ3

SERVICE QUALITY MODELQ2

Abstract

Purpose: In order To Achieve Better SERVICEs, We need to know of Veterans' satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then, 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis.. Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable. Conclusion: We Suggest intangible assets were improved more than other indices, However the QUALITY of other indices were improved.

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APA: Copy

GHOLAMALI, TABARSA, & AHMADIZAD, ARMAN. (2011). MEASURING THE SERVICE QUALITY OF TEHRAN MEDICAL CENTERS OF MARTYRS AND VETERAN AFFAIRS FOUNDATION. IRANIAN JOURNAL OF WAR AND PUBLIC HEALTH (TEBE-E-JANBAZ), 3(10), 40-45. SID. https://sid.ir/paper/152378/en

Vancouver: Copy

GHOLAMALI TABARSA, AHMADIZAD ARMAN. MEASURING THE SERVICE QUALITY OF TEHRAN MEDICAL CENTERS OF MARTYRS AND VETERAN AFFAIRS FOUNDATION. IRANIAN JOURNAL OF WAR AND PUBLIC HEALTH (TEBE-E-JANBAZ)[Internet]. 2011;3(10):40-45. Available from: https://sid.ir/paper/152378/en

IEEE: Copy

TABARSA GHOLAMALI, and ARMAN AHMADIZAD, “MEASURING THE SERVICE QUALITY OF TEHRAN MEDICAL CENTERS OF MARTYRS AND VETERAN AFFAIRS FOUNDATION,” IRANIAN JOURNAL OF WAR AND PUBLIC HEALTH (TEBE-E-JANBAZ), vol. 3, no. 10, pp. 40–45, 2011, [Online]. Available: https://sid.ir/paper/152378/en

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