A SURVEY ON THE EFFECT OF QUALITY MANAGEMENT ON PERFORMANCE INDICATORS (CASE STUDY: DASHTESTAN CEMENT INDUSTRIES)

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SADEGHI MEHRAN; GIVECHIAN ALI; BAZYARI SARA

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: Year:2013 | Volume:8 | Issue:24 Page(s): 55-71

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Title

A SURVEY ON THE EFFECT OF QUALITY MANAGEMENT ON PERFORMANCE INDICATORS (CASE STUDY: DASHTESTAN CEMENT INDUSTRIES)

Author(s)

SADEGHI MEHRAN | GIVECHIAN ALI | BAZYARI SARA | Issue Writer Certificate

Keywords

QUALITY MANAGEMENTQ2

PERFORMANCE INDICATORSQ2

STRUCTURAL EQUATION MODELINGQ1

Abstract

The past decade has seen many firms focusing on QUALITY MANAGEMENT as an essential activity for improving profit, market share and competitiveness. The goal of this research is to determine the usage amount of QUALITY MANAGEMENT principles and activities, and their effects on each other and on PERFORMANCE INDICATORS (personnel performance & operational performance) in Dshtestan cement industries located in the Bushehr province. Statistical population of this research includes all employees in Dshtestan cement industries. The SPSS is used for statistical analysis of gathered data to test the hypotheses, and LISREL software is used for testing the research model of STRUCTURAL EQUATION MODELING Technique. Research findings illustrate that between QUALITY MANAGEMENT activities, teamwork has the greatest effect on continues improvement. Also close relationships between teamwork and personnel performance, and between customer focus and operational performance are stronger than other relationships. The research results also tell us that some acts must be done to increase team & group participation, and it is necessary to pay attention to internal and external customers -inside of results and goods-to improve PERFORMANCE INDICATORS.

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APA: Copy

SADEGHI, MEHRAN, GIVECHIAN, ALI, & BAZYARI, SARA. (2013). A SURVEY ON THE EFFECT OF QUALITY MANAGEMENT ON PERFORMANCE INDICATORS (CASE STUDY: DASHTESTAN CEMENT INDUSTRIES). JOURNAL OF INDUSTRIAL MANAGEMENT, 8(24), 55-71. SID. https://sid.ir/paper/171135/en

Vancouver: Copy

SADEGHI MEHRAN, GIVECHIAN ALI, BAZYARI SARA. A SURVEY ON THE EFFECT OF QUALITY MANAGEMENT ON PERFORMANCE INDICATORS (CASE STUDY: DASHTESTAN CEMENT INDUSTRIES). JOURNAL OF INDUSTRIAL MANAGEMENT[Internet]. 2013;8(24):55-71. Available from: https://sid.ir/paper/171135/en

IEEE: Copy

MEHRAN SADEGHI, ALI GIVECHIAN, and SARA BAZYARI, “A SURVEY ON THE EFFECT OF QUALITY MANAGEMENT ON PERFORMANCE INDICATORS (CASE STUDY: DASHTESTAN CEMENT INDUSTRIES),” JOURNAL OF INDUSTRIAL MANAGEMENT, vol. 8, no. 24, pp. 55–71, 2013, [Online]. Available: https://sid.ir/paper/171135/en

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