INVESTIGATING EMPLOYEES’ AND HEALTH CARE PRACTITIONERS’ COMMUNICATION SKILLS

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POURASGHAR MEHDI; NAJAFI KIUMARS; TIRGARI ABDOLHAKIM; YAZDANI JAMSHID; FALAKI MOZHGAN; SALEHI FARIBA

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Journal: Iranian Journal of Psychiatry and Clinical Psychology Year:2017 | Volume:23 | Issue:2 Page(s): 208-217

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Title

INVESTIGATING EMPLOYEES’ AND HEALTH CARE PRACTITIONERS’ COMMUNICATION SKILLS

Author(s)

Keywords

COMMUNICATION SKILLSQ2

HEALTH CARE WORKERSQ1

MESSAGEQ1

COMMUNICATIONSQ1

Abstract

Objectives: Communication skill is one of the basic skills of human social life that have a profound impact on the success of individuals, organizations, and institutions. This study is conducted to determine the status of COMMUNICATION SKILLS and related factors in staff and health workers of burn and psychiatric hospital in Sari city.Methods: This descriptive-analytical study has been done with a sample size of 409 people, comprising staff and health workers of a burn and psychiatric hospital in Sari city in 2015. In this study, the samples were selected using the census method. Instruments used for the study were demographic data and COMMUNICATION SKILLS questionnaire consisting of skills of understanding MESSAGE, listening skills, insight to the communication process and certainty in communication that was completed in an interview with hospital staff. Collected data were analyzed with SPSS software version 18 using Pearson correlation coefficient, ANOVA, and t-test.Results: Findings of the present study indicate that the mean of COMMUNICATION SKILLS of staff is 154, which is at a desirable level. In this study, it is shown that there is a significant difference in the mean score of COMMUNICATION SKILLS according to work experience variables, education, work location, employment status, and position (P<0.5). There is also a significant relationship between certainty and the participants' education degree.Conclusion: Based on the findings of the current study, it is recommended that the education level and COMMUNICATION SKILLS of the staff and health workers in hospitals should be increased. To increase these skills, it is necessary to conduct service training. It is also important to provide job security to health workers and staff by reviewing job rules and employment status using rewards and timely encouragements and determining service place of staff regarding their interests and expertise. This can result in significant improvements in COMMUNICATION SKILLS, thereby, raising the satisfaction of staff and clients.

Cites

The Effectiveness of Social Competence Training based on Felner Model on Communication Skills and Social Adjustment of Nurses in the Psychiatric ward of Selected Hospitals of AJA

References

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APA: Copy

POURASGHAR, MEHDI, NAJAFI, KIUMARS, TIRGARI, ABDOLHAKIM, YAZDANI, JAMSHID, FALAKI, MOZHGAN, & SALEHI, FARIBA. (2017). INVESTIGATING EMPLOYEES’ AND HEALTH CARE PRACTITIONERS’ COMMUNICATION SKILLS. IRANIAN JOURNAL OF PSYCHIATRY AND CLINICAL PSYCHOLOGY, 23(2), 208-217. SID. https://sid.ir/paper/17134/en

Vancouver: Copy

POURASGHAR MEHDI, NAJAFI KIUMARS, TIRGARI ABDOLHAKIM, YAZDANI JAMSHID, FALAKI MOZHGAN, SALEHI FARIBA. INVESTIGATING EMPLOYEES’ AND HEALTH CARE PRACTITIONERS’ COMMUNICATION SKILLS. IRANIAN JOURNAL OF PSYCHIATRY AND CLINICAL PSYCHOLOGY[Internet]. 2017;23(2):208-217. Available from: https://sid.ir/paper/17134/en

IEEE: Copy

MEHDI POURASGHAR, KIUMARS NAJAFI, ABDOLHAKIM TIRGARI, JAMSHID YAZDANI, MOZHGAN FALAKI, and FARIBA SALEHI, “INVESTIGATING EMPLOYEES’ AND HEALTH CARE PRACTITIONERS’ COMMUNICATION SKILLS,” IRANIAN JOURNAL OF PSYCHIATRY AND CLINICAL PSYCHOLOGY, vol. 23, no. 2, pp. 208–217, 2017, [Online]. Available: https://sid.ir/paper/17134/en

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