EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES

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MOUSAVI SEYED JALIL; MOHADESI HAMIDEH; Farhad Negin; FATHI ABBAS ALI

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Journal: Nursing And Midwifery Journal Year:2016 | Volume:14 | Issue:7 (84) Page(s): 601-610

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Title

EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES

Author(s)

MOUSAVI SEYED JALIL | MOHADESI HAMIDEH | Farhad Negin | FATHI ABBAS ALI | Issue Writer Certificate

Keywords

HOSPITALIZED PATIENTSQ2

HOSPITALQ2

SATISFACTIONQ2

HEALTH SYSTEM EVOLUTIONQ2

Abstract

Background & Aims: Patients' dissatisfaction and disregarding their opinions can affect their recoveryand desired medical outcomes. The HEALTH SYSTEM EVOLUTION Program (HSEP), in eight steps, is goingto respond the requests from government to vulnerable stratums which are based on steps including: declaration of the basics, measures and health perspectives, analyzing the vital procedures (social, economic, technological, political, and environmental) and their threats, and diagnosing existingadvantages and disadvantages. In order to evaluate the rate of in-patient SATISFACTION during HSEPdeployment in affiliated HOSPITALs of UMSU, this study has been done in three steps: lowering the costrates, promoting the quality of medical and nursing services, and improving the quality of hosting.Materials & Methods: The current study is a descriptive-cross sectional targeting assessment in-patientsatisfaction during HSEP deployment in affiliated HOSPITALs of UMSU. The numbers of samples were 414 patients which were discharged from HOSPITAL 48 hours ago by doctors' order. They were randomlyselected and were included in study, according to entrance criteria as well as HOSPITALization ration ofhospitals. Their SATISFACTION was evaluated by a standard questionnaire with 57 questions and five-partLikert spectrum. Data were analyzed by SPSS 16 through descriptive and analytic tests. The p-valueless than 0.5 were considered as significant amount.Results: SATISFACTION level of HOSPITALIZED PATIENTS was: medical services (83.6%), nursing services (85.7%), and hosting services (51.2%). One-way variance analysis showed that the SATISFACTION levelsof patients in Imam, Motahari, Taleqani and Seyyedoshohada HOSPITALs about medical services were notsignificantly different (P=0.957). Meanwhile the rate SATISFACTION about nursing services wassignificantly different among four above mentioned HOSPITALs (P=0.003). A statistically significantdifference of SATISFACTION level was observed in hosting services among the understudied HOSPITALs (P=0.033). The average SATISFACTION level about hosting services was lower in Motahari HOSPITALcompared to Imam and Seyyedoshohada ones; but no significant difference was observed betweenMotahari and Taleqani HOSPITALs (P=0.024, P=0.008).Conclusion: Despite fundamental evolution in medical services delivered to in-patients and increasingpersonnel income, providing facilities and instruments in state HOSPITALs, there are some affectivedeficiencies in different working areas. It is necessary to increase the interaction between medical orservice personnel and patients through implementing educational and explanatory programs. In hostingarea regarding the dissatisfaction of patients, more efforts and management planning are necessary toenhance physical status quality and create facilities for patients and their companions.

Cites

References

ASSESSMENT OF PATIENT SATISFACTION FROM NURSING CARE IN HOSPITALS OF IRAN UNIVERSITY OF MEDICAL SCIENCES

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APA: Copy

MOUSAVI, SEYED JALIL, MOHADESI, HAMIDEH, Farhad, Negin, & FATHI, ABBAS ALI. (2016). EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY, 14(7 (84)), 601-610. SID. https://sid.ir/paper/191198/en

Vancouver: Copy

MOUSAVI SEYED JALIL, MOHADESI HAMIDEH, Farhad Negin, FATHI ABBAS ALI. EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY[Internet]. 2016;14(7 (84)):601-610. Available from: https://sid.ir/paper/191198/en

IEEE: Copy

SEYED JALIL MOUSAVI, HAMIDEH MOHADESI, Negin Farhad, and ABBAS ALI FATHI, “EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES,” JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY, vol. 14, no. 7 (84), pp. 601–610, 2016, [Online]. Available: https://sid.ir/paper/191198/en

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