A MODEL FOR EXPLAINING SERVICE QUALITY AND VALUE PROPOSITION EFFECTS ON BANK CUSTOMER SATISFACTION CASE STUDY: MEHR FINANCE AND CREDIT INSTITUTION

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

ESTIRI MEHRDAD; HOSSEINI FARSHID; YAZDANI HAMID REZA; GHOLIPOUR MAJID; RAYEJ HAMZEH

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF BUSINESS ADMINISTRATION RESEARCH Year:2012 | Volume:4 | Issue:7 Page(s): 1-19

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,339

Download:

Cites:

Information Journal Paper

Title

A MODEL FOR EXPLAINING SERVICE QUALITY AND VALUE PROPOSITION EFFECTS ON BANK CUSTOMER SATISFACTION CASE STUDY: MEHR FINANCE AND CREDIT INSTITUTION

Author(s)

Keywords

CUSTOMER SATISFACTIONQ2

VALUE PROPOSITIONQ2

SERVICE QUALITYQ2

MEHR FINANCE AND CREDIT INSTITUTIONQ2

Abstract

This study investigated factors affecting CUSTOMER SATISFACTION in banking services using the new approach to measurement of SERVICE QUALITY and VALUE PROPOSITION simultaneously. In this study, the authors perform a review of the set of attributes which are capable of being incorporated in the measure of CUSTOMER SATISFACTION in MEHR FINANCE AND CREDIT INSTITUTION. Later, the possibility is posed of grouping these attributes into dimensions of quality, proceeding to value various alternative structures by means of confirmatory factor analysis methodology and testing their reliability and validity. The findings from this study reveal that SERVICE QUALITY in MEHR FINANCE AND CREDIT INSTITUTION has a two-factor structure: VALUE PROPOSITION quality and Service delivery quality.

Cites

No record.

References

No record.

Cite

APA: Copy

ESTIRI, MEHRDAD, HOSSEINI, FARSHID, YAZDANI, HAMID REZA, GHOLIPOUR, MAJID, & RAYEJ, HAMZEH. (2012). A MODEL FOR EXPLAINING SERVICE QUALITY AND VALUE PROPOSITION EFFECTS ON BANK CUSTOMER SATISFACTION CASE STUDY: MEHR FINANCE AND CREDIT INSTITUTION. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, 4(7), 1-19. SID. https://sid.ir/paper/197093/en

Vancouver: Copy

ESTIRI MEHRDAD, HOSSEINI FARSHID, YAZDANI HAMID REZA, GHOLIPOUR MAJID, RAYEJ HAMZEH. A MODEL FOR EXPLAINING SERVICE QUALITY AND VALUE PROPOSITION EFFECTS ON BANK CUSTOMER SATISFACTION CASE STUDY: MEHR FINANCE AND CREDIT INSTITUTION. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH[Internet]. 2012;4(7):1-19. Available from: https://sid.ir/paper/197093/en

IEEE: Copy

MEHRDAD ESTIRI, FARSHID HOSSEINI, HAMID REZA YAZDANI, MAJID GHOLIPOUR, and HAMZEH RAYEJ, “A MODEL FOR EXPLAINING SERVICE QUALITY AND VALUE PROPOSITION EFFECTS ON BANK CUSTOMER SATISFACTION CASE STUDY: MEHR FINANCE AND CREDIT INSTITUTION,” JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, vol. 4, no. 7, pp. 1–19, 2012, [Online]. Available: https://sid.ir/paper/197093/en

Related Journal Papers