PERFORMANCE ASSESSMENT OF THE NATIONAL DOCUMENTATION ORGANIZATION AND LIBRARY OF THE IRI BY USING THE EFQM MODEL OF ORGANIZATION EXCELLENCE

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MIRHOSSEINI ZOHREH; MOHHEBHORY SHAMSI

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: Journal of Management Future Research Year:2013 | Volume:24 | Issue:98 Page(s): 63-84

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Information Journal Paper

Title

PERFORMANCE ASSESSMENT OF THE NATIONAL DOCUMENTATION ORGANIZATION AND LIBRARY OF THE IRI BY USING THE EFQM MODEL OF ORGANIZATION EXCELLENCE

Author(s)

MIRHOSSEINI ZOHREH | MOHHEBHORY SHAMSI | Issue Writer Certificate

Keywords

TOTAL QUALITY MANAGEMENTQ2

EFQMQ2

ORGANIZATIONAL EXCELLENCEQ2

THE NATIONAL DOCUMENTATION ORGANIZATION AND LIBRARY OF THE IRIQ2

EVALUATIONQ2

LIBRARY-MANAGEMENTQ2

Abstract

The present research assesses the performance of the National documentation Organization & Library of the IRI by using EFQM model of ORGANIZATIONAL EXCELLENCE. The objective of the present research is to investigate the level of quality management of this organization based on the criteria and basic standards of EFQM model (European Foundation of Quality Management).In this case study, analytical survey is used to navigate through and compare results with the EFQM model assessment. The research society includes 23 top managers and also the staff of the National Documentation Organization & Library of the IRI. The samples of 300 staff are chosen according to Julie Jonin and Michael Mark pattern (1983).The questionnaire has 50 questions which are distributed among the samples. Information collected is analyzed by Statistical inference and the relationship between variables is analyzed by SPSS. Results showed that the Documentation organization& NLI is achieved to national rate of 643.87 total points, which in comparison to 1000 points is in preliminary level among selected award winners. And there is a significant statistical difference between achieved scores of statistical groups and the model of EFQM criteria.

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References

سنجش کیفیت عملکرد مدیریت کتابخانه های دانشگاه شهید چمران اهواز با استفاده از مدل EFQM

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APA: Copy

MIRHOSSEINI, ZOHREH, & MOHHEBHORY, SHAMSI. (2013). PERFORMANCE ASSESSMENT OF THE NATIONAL DOCUMENTATION ORGANIZATION AND LIBRARY OF THE IRI BY USING THE EFQM MODEL OF ORGANIZATION EXCELLENCE. JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH), 24(98), 63-84. SID. https://sid.ir/paper/204105/en

Vancouver: Copy

MIRHOSSEINI ZOHREH, MOHHEBHORY SHAMSI. PERFORMANCE ASSESSMENT OF THE NATIONAL DOCUMENTATION ORGANIZATION AND LIBRARY OF THE IRI BY USING THE EFQM MODEL OF ORGANIZATION EXCELLENCE. JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH)[Internet]. 2013;24(98):63-84. Available from: https://sid.ir/paper/204105/en

IEEE: Copy

ZOHREH MIRHOSSEINI, and SHAMSI MOHHEBHORY, “PERFORMANCE ASSESSMENT OF THE NATIONAL DOCUMENTATION ORGANIZATION AND LIBRARY OF THE IRI BY USING THE EFQM MODEL OF ORGANIZATION EXCELLENCE,” JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH), vol. 24, no. 98, pp. 63–84, 2013, [Online]. Available: https://sid.ir/paper/204105/en

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