INVESTIGATING RELATIONSHIP BETWEEN COMMUNICATION SKILLS AND CONFLICT RESOLUTION STYLES OF MANAGERS WITH EMPLOYEE EMPOWERMENT

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TAGHIPOUR AZIN; DEJBAN REYHANE; KHADEM DEZFULI ZAHRA; NAAMI ABDULZAHRA

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Journal: SOCIAL PSYCHOLOGY RESEARCH Year:2011 | Volume:1 | Issue:2 Page(s): 17-43

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Title

INVESTIGATING RELATIONSHIP BETWEEN COMMUNICATION SKILLS AND CONFLICT RESOLUTION STYLES OF MANAGERS WITH EMPLOYEE EMPOWERMENT

Author(s)

TAGHIPOUR AZIN | DEJBAN REYHANE | KHADEM DEZFULI ZAHRA | NAAMI ABDULZAHRA | Issue Writer Certificate

Keywords

EMPOWERMENTQ2

COMMUNICATION SKILLSQ2

CONFILICT RESOLUTION STYLESQ1

Abstract

Introduction: The aim of this research is to study the relationship between COMMUNICATION SKILLS and CONFILICT RESOLUTION STYLES of managers with employee EMPOWERMENT.Method: For this purpose, 132 employees were selected by random model. Three questionnaires were used in this study including Conflict Resolution Styles (Rahim, 1979), Empowering others (Steinmetz and Todd, 1986) and COMMUNICATION SKILLS (Barton, 1990).Result: Structural equation modeling analysis supported model`s fitting with data. Fitness indicators include CMIN=41.9, RMSEA=0.08, GFI=0.92, AGFI=0.87, IFI=0.93, CFI=0.92, NFI=0.87 and TLI=0.9. The coefficient of COMMUNICATION SKILLS to empower (b=0.61, p<0.001) and positive conflict resolution styles to empower b=0.53, p<0.001) were positive and significant. Also, coefficient of the negative styles of conflict resolution to EMPOWERMENT is negative and significant (b=-0.73, p<0.001).Conclusion: Overall و we can conclude, ways in which managers resolve conflict and communicate with employees are performed an important role in empowering employees.

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APA: Copy

TAGHIPOUR, AZIN, DEJBAN, REYHANE, KHADEM DEZFULI, ZAHRA, & NAAMI, ABDULZAHRA. (2011). INVESTIGATING RELATIONSHIP BETWEEN COMMUNICATION SKILLS AND CONFLICT RESOLUTION STYLES OF MANAGERS WITH EMPLOYEE EMPOWERMENT. SOCIAL PSYCHOLOGY RESEARCH, 1(2), 17-43. SID. https://sid.ir/paper/207298/en

Vancouver: Copy

TAGHIPOUR AZIN, DEJBAN REYHANE, KHADEM DEZFULI ZAHRA, NAAMI ABDULZAHRA. INVESTIGATING RELATIONSHIP BETWEEN COMMUNICATION SKILLS AND CONFLICT RESOLUTION STYLES OF MANAGERS WITH EMPLOYEE EMPOWERMENT. SOCIAL PSYCHOLOGY RESEARCH[Internet]. 2011;1(2):17-43. Available from: https://sid.ir/paper/207298/en

IEEE: Copy

AZIN TAGHIPOUR, REYHANE DEJBAN, ZAHRA KHADEM DEZFULI, and ABDULZAHRA NAAMI, “INVESTIGATING RELATIONSHIP BETWEEN COMMUNICATION SKILLS AND CONFLICT RESOLUTION STYLES OF MANAGERS WITH EMPLOYEE EMPOWERMENT,” SOCIAL PSYCHOLOGY RESEARCH, vol. 1, no. 2, pp. 17–43, 2011, [Online]. Available: https://sid.ir/paper/207298/en

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