IDENTIFICATION OF FACTORS THAT INFLUENCE PUBLIC LIBRARY CLIENT NEEDS USING GREY DEMATEL IN TERMS OF UNCERTAINTY

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MOZAFARI AZIMEH; SHARIF MOGHADDAM HADI; MOZAFARI AFSANEH

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Journal: Journal of Studies in Library and Information Science Year:2017 | Volume:9 | Issue:3 (21) Page(s): 111-124

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Title

IDENTIFICATION OF FACTORS THAT INFLUENCE PUBLIC LIBRARY CLIENT NEEDS USING GREY DEMATEL IN TERMS OF UNCERTAINTY

Author(s)

MOZAFARI AZIMEH | SHARIF MOGHADDAM HADI | MOZAFARI AFSANEH | Issue Writer Certificate

Keywords

GREY NUMBERSQ2

DEMATELQ1

SATISFACTIONQ1

PUBLIC LIBRARYQ2

CLIENTQ2

Abstract

Purpose: The aim of this research is identification of effective and impressionable factors and severity of them for PUBLIC LIBRARY CLIENT needs in Fars Province in terms of uncertainty.Methodology: This study was conducted in two phases of qualitative and quantitative. In the first phase, public librariy CLIENT needs in Fars province have been identified using field studies and in second phase firs questionnaire was designed and distributed based on the DEMATEL technique. Then to determine effective and impressionable factors on CLIENT satissfactions, DEMATEL method was implemented based on gray numbers in terms of uncertainty. Statistical population of research includes PUBLIC LIBRARY CLIENTs in Fars Province that sample of 150 was selected by the snowball method and questionnaires were distributed among them.Findings: Using grey DEMATEL technique, the CLIENT needs were separated into two groups as effective and impressionable factors. Based on the results, three effective factors are: silence and physical condition of library, library facilities, Complaints and suggestions; and three impressionable factors are: performance and appropriate treatment of librarians, increasing the number and time of books, reading room equipment.Conclusions: Using proposed method in this study, we can identify and rank effective and impressionable PUBLIC LIBRARY CLIENT needs in terms of uncertainty. The results can be useful for PUBLIC LIBRARY’s future decisions to satisfy CLIENTs.

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APA: Copy

MOZAFARI, AZIMEH, SHARIF MOGHADDAM, HADI, & MOZAFARI, AFSANEH. (2017). IDENTIFICATION OF FACTORS THAT INFLUENCE PUBLIC LIBRARY CLIENT NEEDS USING GREY DEMATEL IN TERMS OF UNCERTAINTY. STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY), 9(3 (21) ), 111-124. SID. https://sid.ir/paper/211713/en

Vancouver: Copy

MOZAFARI AZIMEH, SHARIF MOGHADDAM HADI, MOZAFARI AFSANEH. IDENTIFICATION OF FACTORS THAT INFLUENCE PUBLIC LIBRARY CLIENT NEEDS USING GREY DEMATEL IN TERMS OF UNCERTAINTY. STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY)[Internet]. 2017;9(3 (21) ):111-124. Available from: https://sid.ir/paper/211713/en

IEEE: Copy

AZIMEH MOZAFARI, HADI SHARIF MOGHADDAM, and AFSANEH MOZAFARI, “IDENTIFICATION OF FACTORS THAT INFLUENCE PUBLIC LIBRARY CLIENT NEEDS USING GREY DEMATEL IN TERMS OF UNCERTAINTY,” STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY), vol. 9, no. 3 (21) , pp. 111–124, 2017, [Online]. Available: https://sid.ir/paper/211713/en

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