APPLICATION OF THE EFQM EXCELLENCE MODEL IN THE COMPARATIVE STUDY OF THE PERFORMANCE OF IT QUALITY MANAGEMENT IN LIBRARIES OF SHAHID CHAMRAN AND JUNDISHAPUR UNIVERSITY OF MEDICAL SCIENCES IN AHVAZ

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HOSSEIN FARAJPAHLOU A.; MEHRALIZADEH YADOLLAH; AKHSHIK SOMAYE SADAT

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Journal: Journal of Studies in Library and Information Science Year:2009 | Volume:1-15 | Issue:1 Page(s): 3-28

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Title

APPLICATION OF THE EFQM EXCELLENCE MODEL IN THE COMPARATIVE STUDY OF THE PERFORMANCE OF IT QUALITY MANAGEMENT IN LIBRARIES OF SHAHID CHAMRAN AND JUNDISHAPUR UNIVERSITY OF MEDICAL SCIENCES IN AHVAZ

Author(s)

HOSSEIN FARAJPAHLOU A. | MEHRALIZADEH YADOLLAH | AKHSHIK SOMAYE SADAT | Issue Writer Certificate

Keywords

QUALITY MANAGEMENTQ3

INFORMATION TECHNOLOGY MANAGEMENTQ3

UNIVERSITY LIBRARIESQ2

PERFORMANCEQ3

EXCELLENCE MODELQ3

EFQMQ3

EUROPEAN FOUNDATION OF QUALITY MANAGEMENTQ3

Abstract

Libraries and information centers, as service organizations, need standard methods to measure and evaluate their services in order to enhance the quality of their services in support of improving the PERFORMANCE of their mother organizations. The present article describes the application of the EXCELLENCE MODEL of the European Foundation of QUALITY MANAGEMENT (EFQM) to study the quality of the IT management in Shahid Chamran University and Jundishapur University of Medical Sciences libraries. The results of the study revealed that: first, the model (with some modifications) is applicable in library environment; second, the libraries under study, scoring 499.681 points out of a total of 1000, are on a fairly middle level of quality of IT management. Enablers received 275 points out of 500, and Results gained 224 points out of 500. Strengths and weaknesses are identified in detail.

Cites

STUDY THE FEASIBILITY OF EFQM INDICATORS AT TEHRAN MEDICAL SCIENCES UNIVERSITIES LIBRARIES

References

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APA: Copy

HOSSEIN FARAJPAHLOU, A., MEHRALIZADEH, YADOLLAH, & AKHSHIK, SOMAYE SADAT. (2009). APPLICATION OF THE EFQM EXCELLENCE MODEL IN THE COMPARATIVE STUDY OF THE PERFORMANCE OF IT QUALITY MANAGEMENT IN LIBRARIES OF SHAHID CHAMRAN AND JUNDISHAPUR UNIVERSITY OF MEDICAL SCIENCES IN AHVAZ. STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY), 1-15(1), 3-28. SID. https://sid.ir/paper/211744/en

Vancouver: Copy

HOSSEIN FARAJPAHLOU A., MEHRALIZADEH YADOLLAH, AKHSHIK SOMAYE SADAT. APPLICATION OF THE EFQM EXCELLENCE MODEL IN THE COMPARATIVE STUDY OF THE PERFORMANCE OF IT QUALITY MANAGEMENT IN LIBRARIES OF SHAHID CHAMRAN AND JUNDISHAPUR UNIVERSITY OF MEDICAL SCIENCES IN AHVAZ. STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY)[Internet]. 2009;1-15(1):3-28. Available from: https://sid.ir/paper/211744/en

IEEE: Copy

A. HOSSEIN FARAJPAHLOU, YADOLLAH MEHRALIZADEH, and SOMAYE SADAT AKHSHIK, “APPLICATION OF THE EFQM EXCELLENCE MODEL IN THE COMPARATIVE STUDY OF THE PERFORMANCE OF IT QUALITY MANAGEMENT IN LIBRARIES OF SHAHID CHAMRAN AND JUNDISHAPUR UNIVERSITY OF MEDICAL SCIENCES IN AHVAZ,” STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY), vol. 1-15, no. 1, pp. 3–28, 2009, [Online]. Available: https://sid.ir/paper/211744/en

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