The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated

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BAHMANI AKBAR; mahdavi rad mohammad reza; BALOUCHI HOSSEIN

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Journal Paper

Paper Information

Journal: PUBLIC MANAGEMENT RESEARCHES Year:2016 | Volume:6 | Issue:31 Page(s): 161-185

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Information Journal Paper

Title

The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated

Author(s)

BAHMANI AKBAR | mahdavi rad mohammad reza | BALOUCHI HOSSEIN | Issue Writer Certificate

Keywords

services qualityQ2

CynicismQ1

organizational commitmentQ2

structural equationQ2

Abstract

The purpose of this study is to examine the impact of Cynicism and organizational commitment on the quality of the offered services to the clients by the counter staves of Ansar bank. In this research, firstly the theoretical model and the theories between the variables were developed and for surveying the research theories the structural equation was used. Ansar bank counter staves of Tehran city are the statistical population. For this research, Therefore, 320 persons is picked based on the Morgan table were selected using simple random sampling. A questionnaire was used to collect the data, whose reliability and validity is assessed by Cronbach's alpha that was (0/9) and confirmatory factor analysis. This conceptual model were examined using structural part called path analysis, and structural equation modeling. The results showed a negative influence of cynicicm on the quality of offered services to the clients.

Cites

تاثیر تعهد مدیریت در کیفیت خدمات بر رضایت شغلی کارکنان در صنعت هتل داری (مورد مطالعه: هتل های پنج ستاره شهر تبریز)

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APA: Copy

BAHMANI, AKBAR, mahdavi rad, mohammad reza, & BALOUCHI, HOSSEIN. (2016). The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated. PUBLIC MANAGEMENT RESEARCHES, 6(31 ), 161-185. SID. https://sid.ir/paper/222157/en

Vancouver: Copy

BAHMANI AKBAR, mahdavi rad mohammad reza, BALOUCHI HOSSEIN. The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated. PUBLIC MANAGEMENT RESEARCHES[Internet]. 2016;6(31 ):161-185. Available from: https://sid.ir/paper/222157/en

IEEE: Copy

AKBAR BAHMANI, mohammad reza mahdavi rad, and HOSSEIN BALOUCHI, “The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated,” PUBLIC MANAGEMENT RESEARCHES, vol. 6, no. 31 , pp. 161–185, 2016, [Online]. Available: https://sid.ir/paper/222157/en

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