THE EFFECT OF QUALITY MANAGEMENT SYSTEM ON JOB SATISFACTION INSOCIAL SECURITY HOSPITALS OF TEHRAN

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RABIEE A.; KERMANI M.; RAMEZANI M.; KHATIB M.

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Journal: Journal of Healthcare Management Research Year:2011 | Volume:2 | Issue:3-4 (SERIAL 6) Page(s): 67-77

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Title

THE EFFECT OF QUALITY MANAGEMENT SYSTEM ON JOB SATISFACTION INSOCIAL SECURITY HOSPITALS OF TEHRAN

Author(s)

RABIEE A. | KERMANI M. | RAMEZANI M. | KHATIB M. | Issue Writer Certificate

Keywords

JOB SATISFACTIONQ2

QUALITY MANAGEMENTQ1

SOCIAL SECURITY ORGANIZATION HOSPITALQ2

Abstract

Introdution: The importance and positive effects of medical staff JOB SATISFACTION on health condition of the society is obvious. In some of medical centers beside the compulsory ones other types of medical standards are used as a way to improve medical processes. Implementing and aligning these standards with JOB SATISFACTION factors, could be a way to elevate JOB SATISFACTION level of medical employees.Methods: This descriptive study was done over two experimental and control group of eight medical centers of Iranian Social Security Organization in Tehran. Two research methodologies, participant observation and standard JDI questionnaire with a=0.89, were performed by two researchers in control and experimental groups. The statistical group was formed by randomly selecting 357 employees in medical centers and the collected data were analyzed using SPSS.Results: Analyzing results in 5 categories revealed that average JOB SATISFACTION was 3.8 for experimental group and 2.9 for control group in linear scale of 1 to 5. Highest JOB SATISFACTION level was found in supervision and administration categories, and lowest level was found in salary category. In experimental group JOB SATISFACTION of medical employees (3.9) was higher than administrative employees (3.7). Pearson’s chi-square test showed a significant relationship between JOB SATISFACTION and gender (sig=0.002) and no relationship between education level and JOB SATISFACTION (sig=0.733).Conclusions: Implementing a QUALITY MANAGEMENT system in the studied hospitals has elevated JOB SATISFACTION level in all categories except for salary category.

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APA: Copy

RABIEE, A., KERMANI, M., RAMEZANI, M., & KHATIB, M.. (2011). THE EFFECT OF QUALITY MANAGEMENT SYSTEM ON JOB SATISFACTION INSOCIAL SECURITY HOSPITALS OF TEHRAN. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), 2(3-4 (SERIAL 6)), 67-77. SID. https://sid.ir/paper/232461/en

Vancouver: Copy

RABIEE A., KERMANI M., RAMEZANI M., KHATIB M.. THE EFFECT OF QUALITY MANAGEMENT SYSTEM ON JOB SATISFACTION INSOCIAL SECURITY HOSPITALS OF TEHRAN. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM)[Internet]. 2011;2(3-4 (SERIAL 6)):67-77. Available from: https://sid.ir/paper/232461/en

IEEE: Copy

A. RABIEE, M. KERMANI, M. RAMEZANI, and M. KHATIB, “THE EFFECT OF QUALITY MANAGEMENT SYSTEM ON JOB SATISFACTION INSOCIAL SECURITY HOSPITALS OF TEHRAN,” JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), vol. 2, no. 3-4 (SERIAL 6), pp. 67–77, 2011, [Online]. Available: https://sid.ir/paper/232461/en

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