STUDY OF CITIZEN'S SATISFACTION ABOUT THE PERFORMANCE OF MUNICIPALITY SERVICES USING KANO MODEL, CASE STUDY: GORGAN MUNICIPALITY

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AMOOZAD MAHDIRJI HOSEIN.; NASIRI ESMAEIL

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT Year:2014 | Volume:4 | Issue:13 Page(s): 97-106

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Information Journal Paper

Title

STUDY OF CITIZEN'S SATISFACTION ABOUT THE PERFORMANCE OF MUNICIPALITY SERVICES USING KANO MODEL, CASE STUDY: GORGAN MUNICIPALITY

Author(s)

AMOOZAD MAHDIRJI HOSEIN. | NASIRI ESMAEIL | Issue Writer Certificate

Keywords

MUNICIPALITY SERVICESQ2

KANO MODELQ1

THE BASIC REQUIREMENTSQ2

FUNCTIONAL REQUIREMENTSQ2

MOTIVATIONAL NEEDSQ2

Abstract

Today all efforts and attempts which the urban management are implemented for increasing the services, are to increase citizens' satisfaction. This purpose is a great ideal for municipalities and much of it will be achieved through the provision of services for citizens. The research aims is to gain a fairly accurate description of the status of the citizens' satisfaction about the services of Gorgan Municipality based on KANO MODEL in most of the requirements including main requirements, functional and incentive. This research from objective point of view is an applied one and is a descriptive-surveying type which is made by field method. The statistical society is all citizens(343977 people) of Gorgan city that use MUNICIPALITY SERVICES. This research is based on Cochran's formula ona sample size of 384 people Who were randomly selected and studied. Findings suggest that the citizens had more satisfaction about the services of municipalities in respect of MOTIVATIONAL NEEDS (0.790) basic requirements (0.712) and political needs 0.436).

Cites

THE ROLE OF COMMUNICATION SYSTEM 137 IN INCREASING CITIZENS' SATISFACTION WITH THE PERFORMANCE OF TEHRAN MUNICIPALITY

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APA: Copy

AMOOZAD MAHDIRJI, HOSEIN., & NASIRI, ESMAEIL. (2014). STUDY OF CITIZEN'S SATISFACTION ABOUT THE PERFORMANCE OF MUNICIPALITY SERVICES USING KANO MODEL, CASE STUDY: GORGAN MUNICIPALITY. GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT, 4(13), 97-106. SID. https://sid.ir/paper/236745/en

Vancouver: Copy

AMOOZAD MAHDIRJI HOSEIN., NASIRI ESMAEIL. STUDY OF CITIZEN'S SATISFACTION ABOUT THE PERFORMANCE OF MUNICIPALITY SERVICES USING KANO MODEL, CASE STUDY: GORGAN MUNICIPALITY. GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT[Internet]. 2014;4(13):97-106. Available from: https://sid.ir/paper/236745/en

IEEE: Copy

HOSEIN. AMOOZAD MAHDIRJI, and ESMAEIL NASIRI, “STUDY OF CITIZEN'S SATISFACTION ABOUT THE PERFORMANCE OF MUNICIPALITY SERVICES USING KANO MODEL, CASE STUDY: GORGAN MUNICIPALITY,” GEOGRAPHY AND TERRITORIAL SPATIAL ARRANGEMENT, vol. 4, no. 13, pp. 97–106, 2014, [Online]. Available: https://sid.ir/paper/236745/en

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