DETERMINATION OF PATIENTS' SATISFACTION REFERRING TO FACULTY OF DENTISTRY OF SHAHED UNIVERSITY IN 2014

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JALAYER NADERI NOUSHIN; HEMATI MOHAMMAD ALI; HOJJATI ROGHAYEH; HOJJATI AKRAM

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Journal: Daneshvar Medicine: Basic and Clinical Research Journal Year:2016 | Volume:23 | Issue:120 Page(s): 53-60

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Title

DETERMINATION OF PATIENTS' SATISFACTION REFERRING TO FACULTY OF DENTISTRY OF SHAHED UNIVERSITY IN 2014

Author(s)

JALAYER NADERI NOUSHIN | HEMATI MOHAMMAD ALI | HOJJATI ROGHAYEH | HOJJATI AKRAM | Issue Writer Certificate

Keywords

SATISFACTION OF PATIENTQ2

DENTAL FACULTYQ2

SHAHED UNIVERSITYQ1

Abstract

Background and Objective: The satisfaction rate of patients from offered services is the most important basis of improvement in functional qualification of educational-health centers. This improvement increases patient's referral and student education. The study was aimed to evaluate the satisfaction rate of patients referred to Faculty of Dentistry of SHAHED UNIVERSITY in 2014.Materials and Methods: The study was a cross-sectional project. In this study, 400 patients referred to the Faculty of Dentistry of SHAHED UNIVERSITY in 2014 completed a self-style questionnaire containing demographic and aimed-related questions in four domains of man power services, hygiene, administrative service and facilities. The findings were analyzed statistically using t-Test, Pearson and Spearman correlations tests.Results: The overall satisfaction score of patients from medical services was 44.39±5.6 (out of 51). The mean satisfaction in man power services, hygiene, administrative service and facilities domains were 133.26±36.11, 133.33±123.24, 133.33±105.35 and 133.33±91.70, respectively. The highest score of man power services domain was related to student’s behavior in respect to patients. The highest score in hygiene, administrative service and facilities domains were obtained from considering the infection control techniques by students, consumed time for medical record completion and treatment charges.Conclusion: Regarding the results of study, patients' satisfaction of DENTAL FACULTY of SHAHED UNIVERSITY is at a satisfied level.

Cites

INVESTIGATION OF SATISFACTION LEVEL IN THE PATIENTS REFERRED TO THE FACULTY OF DENTISTRY, QOM UNIVERSITY OF MEDICAL SCIENCES, 2016-2017 ACADEMIC YEAR, (IRAN)

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APA: Copy

JALAYER NADERI, NOUSHIN, HEMATI, MOHAMMAD ALI, HOJJATI, ROGHAYEH, & HOJJATI, AKRAM. (2016). DETERMINATION OF PATIENTS' SATISFACTION REFERRING TO FACULTY OF DENTISTRY OF SHAHED UNIVERSITY IN 2014. DANESHVAR MEDICINE, 23(120), 53-60. SID. https://sid.ir/paper/31117/en

Vancouver: Copy

JALAYER NADERI NOUSHIN, HEMATI MOHAMMAD ALI, HOJJATI ROGHAYEH, HOJJATI AKRAM. DETERMINATION OF PATIENTS' SATISFACTION REFERRING TO FACULTY OF DENTISTRY OF SHAHED UNIVERSITY IN 2014. DANESHVAR MEDICINE[Internet]. 2016;23(120):53-60. Available from: https://sid.ir/paper/31117/en

IEEE: Copy

NOUSHIN JALAYER NADERI, MOHAMMAD ALI HEMATI, ROGHAYEH HOJJATI, and AKRAM HOJJATI, “DETERMINATION OF PATIENTS' SATISFACTION REFERRING TO FACULTY OF DENTISTRY OF SHAHED UNIVERSITY IN 2014,” DANESHVAR MEDICINE, vol. 23, no. 120, pp. 53–60, 2016, [Online]. Available: https://sid.ir/paper/31117/en

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