Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

video

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

sound

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Version

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

View:

433
Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Download:

195
Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Cites:

Information Journal Paper

Title

EXAMINATION OF THE PERCEPTION AND EXPERIENCES OF THE PATIENTS IN THE EMERGENCY DEPARTMENTS OF IMAM KHOMEINI AND SHARIATI HOSPITALS REGARDING THE QUALITY OF CARE PROVIDED BY THE HEALTH CARE

Pages

  71-78

Abstract

 Background: The EMERGENCY DEPARTMENT (ED) acts as the gatekeeper of patients’ treatment.Therefore, EDs must achieve patients’ and customers’ satisfaction by providing quality services. Patient’s satisfaction and experiences are important parts of the health care system, however, few studies have qualitatively examined this topic from patients’ perspective. This study aimed to assess patients’ perception and experiences about the QUALITY OF CARE provided by health system in EDs.Materials and Methods: The study data, analyzed by content analysis, were collected via semi-structured interviews with 45 patients hospitalized at different wards, who referred from ED. The data were analysed by the proposed method.Results: The finding of this study revealed that patients’ experiences were classified into five main categories: patient’s satisfaction, dissatisfaction, interpretation, patient’s companion role, and advices. Also patient’s satisfaction and dissatisfaction each included subcategories of environment, medical staff, hospital management, information and education factor, and patient’s rights. Therefore, all factors in subcategories are effective in satisfaction or dissatisfaction and other categories. According to the patients, weakness or strength and optimum performance in every category affect their perception of the QUALITY OF CARE.Conclusion: Patients’ experiences about care services in Ed depend on many factors, which their improvement is not easy to accomplish. Obviously, using this information may facilitate this work and help so much in providing patients’ health care at EDs. Also, using this researchbased instrument can provide valuable information for improving clinical practice. This information can be used for preparing standard questionnaires, too.

Cites

  • No record.

    • References

    Cite

    APA: Copy

    FAKHARIAN, SOMAYE, JALILI, MOHAMMAD, & KHANKEH, HAMIDREZA. (2017). EXAMINATION OF THE PERCEPTION AND EXPERIENCES OF THE PATIENTS IN THE EMERGENCY DEPARTMENTS OF IMAM KHOMEINI AND SHARIATI HOSPITALS REGARDING THE QUALITY OF CARE PROVIDED BY THE HEALTH CARE. HEALTH IN EMERGENCIES AND DISASTERS QURTERLY, 2(2), 71-78. SID. https://sid.ir/paper/346026/en

    Vancouver: Copy

    FAKHARIAN SOMAYE, JALILI MOHAMMAD, KHANKEH HAMIDREZA. EXAMINATION OF THE PERCEPTION AND EXPERIENCES OF THE PATIENTS IN THE EMERGENCY DEPARTMENTS OF IMAM KHOMEINI AND SHARIATI HOSPITALS REGARDING THE QUALITY OF CARE PROVIDED BY THE HEALTH CARE. HEALTH IN EMERGENCIES AND DISASTERS QURTERLY[Internet]. 2017;2(2):71-78. Available from: https://sid.ir/paper/346026/en

    IEEE: Copy

    SOMAYE FAKHARIAN, MOHAMMAD JALILI, and HAMIDREZA KHANKEH, “EXAMINATION OF THE PERCEPTION AND EXPERIENCES OF THE PATIENTS IN THE EMERGENCY DEPARTMENTS OF IMAM KHOMEINI AND SHARIATI HOSPITALS REGARDING THE QUALITY OF CARE PROVIDED BY THE HEALTH CARE,” HEALTH IN EMERGENCIES AND DISASTERS QURTERLY, vol. 2, no. 2, pp. 71–78, 2017, [Online]. Available: https://sid.ir/paper/346026/en

    Related Journal Papers

  • No record.

    • Related Seminar Papers

  • No record.

    • Related Plans

  • No record.

    • Recommended Workshops






    Move to top