DIRECT AND NONDIRECT RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND PERCEIVED PROCEDURAL JUSTICE WITH ORGANIZATIONAL COMMITMENT

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GOLPARVAR MOHSEN; OREIZIE HAMID REZA

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Journal: Management Research in Iran Year:2009 | Volume:13 | Issue:2 (61) Page(s): 239-270

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Title

DIRECT AND NONDIRECT RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND PERCEIVED PROCEDURAL JUSTICE WITH ORGANIZATIONAL COMMITMENT

Author(s)

GOLPARVAR MOHSEN | OREIZIE HAMID REZA | Issue Writer Certificate

Keywords

TOTAL QUALITY MANAGEMENTQ3

PERCEIVED PROCEDURAL JUSTICEQ3

AFFECTIVE COMMITMENTQ3

CONTINUANCE COMMITMENTQ2

Abstract

The purpose of this research was to study the direct and nondirect relations between the TOTAL QUALITY MANAGEMENT dimensions and PERCEIVED PROCEDURAL JUSTICE with organizational commitment. For this aim, 294 persons from Isfahan city organizations were randomly selected to answer the research questionnaires. The questionnaires were Brooks and Zeitz's TOTAL QUALITY MANAGEMENT questionnaire with 24 items, Neihoff and Moorman’s procedural justice questionnaire with 15 items, Meyer and Allen’s AFFECTIVE COMMITMENT and Hom and Griffeth' s CONTINUANCE COMMITMENT questionnaire with 3 and 5 items, respectively.All of the above questionnaires were translated and prepared for the first time in this research. The reliability and validity of the questionnaires were verified. The research hypotheses were analyzed using Pearson correlation coefficient and path. The results showed that there was a significant positive relationship between the TOTAL QUALITY MANAGEMENT dimensions and procedural justice with AFFECTIVE COMMITMENT. But among the TOTAL QUALITY MANAGEMENT dimensions, only leader vision and use of data or information along with procedural justice had positive relation with CONTINUANCE COMMITMENT. The results of path analysis showed that there was a direct relation between AFFECTIVE COMMITMENT (and not TOTAL QUALITY MANAGEMENT dimensions and PERCEIVED PROCEDURAL JUSTICE) and CONTINUANCE COMMITMENT. Also there was a relation between PERCEIVED PROCEDURAL JUSTICE and AFFECTIVE COMMITMENT and between the TOTAL QUALITY MANAGEMENT dimensions and PERCEIVED PROCEDURAL JUSTICE. Finally, the implications of the effects of TOTAL QUALITY MANAGEMENT dimensions on affective and CONTINUANCE COMMITMENT were discussed.

Cites

MODEL OF INTERNAL BRANDING'S EFFECTS ON BRAND CITIZENSHIP BEHAVIOR IN HOTEL INDUSTRY

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APA: Copy

GOLPARVAR, MOHSEN, & OREIZIE, HAMID REZA. (2009). DIRECT AND NONDIRECT RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND PERCEIVED PROCEDURAL JUSTICE WITH ORGANIZATIONAL COMMITMENT. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), 13(2 (61)), 239-270. SID. https://sid.ir/paper/359208/en

Vancouver: Copy

GOLPARVAR MOHSEN, OREIZIE HAMID REZA. DIRECT AND NONDIRECT RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND PERCEIVED PROCEDURAL JUSTICE WITH ORGANIZATIONAL COMMITMENT. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES)[Internet]. 2009;13(2 (61)):239-270. Available from: https://sid.ir/paper/359208/en

IEEE: Copy

MOHSEN GOLPARVAR, and HAMID REZA OREIZIE, “DIRECT AND NONDIRECT RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND PERCEIVED PROCEDURAL JUSTICE WITH ORGANIZATIONAL COMMITMENT,” MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), vol. 13, no. 2 (61), pp. 239–270, 2009, [Online]. Available: https://sid.ir/paper/359208/en

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