INVESTIGATING RATE OF IATRIC TOURISMS' SATISFACTION AND PRIORITIZING THE EFFECTIVE FACTORS ON IT VIA FUZZY TOPSIS APPROACH

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MIRFAKHRADINI SH.; MIRFAKHRADINI F.; SADR BAFGHI S.M.

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Journal Paper

Paper Information

Journal: Journal of Shahid Sadoughi University of Medical Sciences Year:2012 | Volume:20 | Issue:5 (86) Page(s): 668-678

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Information Journal Paper

Title

INVESTIGATING RATE OF IATRIC TOURISMS' SATISFACTION AND PRIORITIZING THE EFFECTIVE FACTORS ON IT VIA FUZZY TOPSIS APPROACH

Author(s)

MIRFAKHRADINI SH. | MIRFAKHRADINI F. | SADR BAFGHI S.M. | Issue Writer Certificate

Keywords

FUZZY TOPSIS TECHNIQUEQ2

HEALTH TOURISMQ2

IATRIC TOURISMQ2

SATISFACTIONQ2

SERVICES QUALITYQ2

SERVQUAL APPROACHQ3

Abstract

Introduction: This research aimed to investigate rate of IATRIC TOURISMs' SATISFACTION about provided medical services for them and their fellow travelers in Yazd city. For this purpose, the quality level of services provided to the patients and their fellow travelers was investigated and some solutions have been suggested in order to enhance this level. Methods: In this direction, a questionnaire was designed according to SERVQUAL model in 5 aspects consisting of 21 questions. Therefore, quality differences have been measured according to opinions of 114 foreign patients and their fellow travelers in the hospitals around the city. This is a descriptive- measurement research. In order to analyze the data available techniques in statistics were utilized and FUZZY TOPSIS TECHNIQUE was used for prioritizing the solutions. Results: The results revealed that SERVICES QUALITY difference is significant in 3 aspects of responsibility, guarantee and agreement. In other words, there is a significant difference between patients’ perception and expectation with those of their fellow travelers regarding quality of provided services.Conclusion: However, results of rating with Fuzzy TOPSIS indicated that the factors of proper equipments and proper quality of therapy are in the better situation comparing with other factors.

Cites

THE EFFECT OF SERVICE QUALITY ON TOURISTS' SATISFACTION CASE STUDY: SOLTANIEH DOME

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APA: Copy

MIRFAKHRADINI, SH., MIRFAKHRADINI, F., & SADR BAFGHI, S.M.. (2012). INVESTIGATING RATE OF IATRIC TOURISMS' SATISFACTION AND PRIORITIZING THE EFFECTIVE FACTORS ON IT VIA FUZZY TOPSIS APPROACH. JOURNAL OF SHAHID SADOUGHI UNIVERSITY OF MEDICAL SCIENCES, 20(5 (86)), 668-678. SID. https://sid.ir/paper/36095/en

Vancouver: Copy

MIRFAKHRADINI SH., MIRFAKHRADINI F., SADR BAFGHI S.M.. INVESTIGATING RATE OF IATRIC TOURISMS' SATISFACTION AND PRIORITIZING THE EFFECTIVE FACTORS ON IT VIA FUZZY TOPSIS APPROACH. JOURNAL OF SHAHID SADOUGHI UNIVERSITY OF MEDICAL SCIENCES[Internet]. 2012;20(5 (86)):668-678. Available from: https://sid.ir/paper/36095/en

IEEE: Copy

SH. MIRFAKHRADINI, F. MIRFAKHRADINI, and S.M. SADR BAFGHI, “INVESTIGATING RATE OF IATRIC TOURISMS' SATISFACTION AND PRIORITIZING THE EFFECTIVE FACTORS ON IT VIA FUZZY TOPSIS APPROACH,” JOURNAL OF SHAHID SADOUGHI UNIVERSITY OF MEDICAL SCIENCES, vol. 20, no. 5 (86), pp. 668–678, 2012, [Online]. Available: https://sid.ir/paper/36095/en

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