Identification and analysis of service quality components in sports places using DEMATEL technique

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Parsa Asl M.; Hosseini Nia S. A.; ANDAM R.

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Journal: SPORT MANAGEMENT AND DEVELOPMENT Year:2019 | Volume:8 | Issue:1 (17) Page(s): 191-204

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Title

Identification and analysis of service quality components in sports places using DEMATEL technique

Author(s)

Parsa Asl M. | Hosseini Nia S. A. | ANDAM R. | Issue Writer Certificate

Keywords

Service QualityQ2

Sport FacilityQ1

DEMATEL TechniqueQ1

Abstract

Objectives: The main purpose of this study was to identify and analyze the Service Quality components in sports places using the DEMATEL Technique. Methodology: The research method is descriptive-survey. The statistical population of the research consisted of sports management professors, heads and supervisors of sports boards and athletes of the national team Mashhad city, 12 persons were selected as snowball among them. A researcher-made questionnaire was used for collecting data that was analyzed by DEMATEL Technique. Results: The results of the research showed that the component of the training programs is the most important component and has the most effect on other components. Also, the component of the club's reputation is most influential from other components of the research. Conclusion: Therefore, sports places managers should pay attention to these factors in order to obtain more satisfaction and profitability by gaining competitive advantage than other competitors

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APA: Copy

Parsa Asl, M., Hosseini Nia, S. A., & ANDAM, R.. (2019). Identification and analysis of service quality components in sports places using DEMATEL technique. SPORT MANAGEMENT AND DEVELOPMENT, 8(1 (17) ), 191-204. SID. https://sid.ir/paper/373349/en

Vancouver: Copy

Parsa Asl M., Hosseini Nia S. A., ANDAM R.. Identification and analysis of service quality components in sports places using DEMATEL technique. SPORT MANAGEMENT AND DEVELOPMENT[Internet]. 2019;8(1 (17) ):191-204. Available from: https://sid.ir/paper/373349/en

IEEE: Copy

M. Parsa Asl, S. A. Hosseini Nia, and R. ANDAM, “Identification and analysis of service quality components in sports places using DEMATEL technique,” SPORT MANAGEMENT AND DEVELOPMENT, vol. 8, no. 1 (17) , pp. 191–204, 2019, [Online]. Available: https://sid.ir/paper/373349/en

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