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Information Journal Paper

Title

EVALUATION OF THE IMPACT OF BRAND PERSONALITY ON THE COSTUMER’S ATTITUDINAL AND BEHAVIORAL LOYALTY TI HYPERSTAR BRAND

Pages

  105-123

Abstract

 The most important factor in brand development and maintenance is creating loyalty in costumer’s views, attitudes and behaviors. In recent years making use of human metaphor and giving personality to the brand in various studies have been used. In this study, HYPERSTAR brand, as one of the biggest private chains has been chosen for evaluating the impact of BRAND PERSONALITY on attitudinal and BEHAVIORAL LOYALTY. Population for this study consists of all the costumers of HYPERSTAR in Tehran. Necessary data was gathered with questionnaires with 23 questions asked from 120 respondents who were chosen by convenience sampling. For testing the model, least partial squares and PLS Graph were used. The results showed that four dimensions of responsibility, activity, emotionality, aggressiveness have impact on ATTITUDINAL LOYALTY, and ATTITUDINAL LOYALTY on behavioral, but brand’s simplicity has no impact on ATTITUDINAL LOYALTY. Furthermore from among the BRAND PERSONALITY dimensions, only activity has impact on BEHAVIORAL LOYALTY. Therefore, it could be concluded that, in the evaluation of the impact of BRAND PERSONALITY on loyalty, it is better that attitudinal and BEHAVIORAL LOYALTY be evaluated separately.

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    APA: Copy

    AZIZI, SHAHRIAR, GHANBARZADEH MIYANDEHI, REZA, & FAKHARMANESH, SINA. (2013). EVALUATION OF THE IMPACT OF BRAND PERSONALITY ON THE COSTUMER’S ATTITUDINAL AND BEHAVIORAL LOYALTY TI HYPERSTAR BRAND. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), 16(4 (77)), 105-123. SID. https://sid.ir/paper/391443/en

    Vancouver: Copy

    AZIZI SHAHRIAR, GHANBARZADEH MIYANDEHI REZA, FAKHARMANESH SINA. EVALUATION OF THE IMPACT OF BRAND PERSONALITY ON THE COSTUMER’S ATTITUDINAL AND BEHAVIORAL LOYALTY TI HYPERSTAR BRAND. MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES)[Internet]. 2013;16(4 (77)):105-123. Available from: https://sid.ir/paper/391443/en

    IEEE: Copy

    SHAHRIAR AZIZI, REZA GHANBARZADEH MIYANDEHI, and SINA FAKHARMANESH, “EVALUATION OF THE IMPACT OF BRAND PERSONALITY ON THE COSTUMER’S ATTITUDINAL AND BEHAVIORAL LOYALTY TI HYPERSTAR BRAND,” MANAGEMENT RESEARCH IN IRAN (MODARES HUMAN SCIENCES), vol. 16, no. 4 (77), pp. 105–123, 2013, [Online]. Available: https://sid.ir/paper/391443/en

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