Complicating the performance of the sheriff's service system and providing improvement strategies (Case study: sheriff's offices in Tehran)

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Rafieekia Hadi

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Journal: Quarterly of Order & Security Guards Year:2020 | Volume:13 | Issue:1 (49) Page(s): 21-46

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Title

Complicating the performance of the sheriff's service system and providing improvement strategies (Case study: sheriff's offices in Tehran)

Author(s)

Rafieekia Hadi | Issue Writer Certificate

Keywords

complicationQ2

sheriff's officeQ1

Performance SystemQ1

Sheriff's Office Transformation planQ1

Abstract

Introduction Police stations play a key role in reducing crime rate and sustainable social security as a key place of providing police services to the public. The purpose of this study is to investigate the performance of the police service system and to provide solutions to improve the extracted complications. Due to the importance of the police stations evolution and change plan in the Islamic Republic of Iran police force(NAJA), police stations diagnosis which is one of the main steps of change process is essential. Methodology This research is based on applied purpose and in terms of survey-analytical method. At first, the police departments were identified using interviews with police commanders and police chiefs, and then a researcher-made questionnaire was developed based on the MACNA Excellence Model. he statistical population is a sample of 250 employees and clients of Tehran city police stations. Questionnaire data were analyzed using SPSS and Minitab software. The validity of the questionnaire was confirmed by experts and its reliability was confirmed by Cronbach's alpha coefficient. Descriptive statistics were used to describe general variables and inferential statistics including t-test were used to analyze the data. Results First 8 variables and 36 items were presented to assess the level of performance and problems in the police stations. These variables include leadership, human resources, systems and technology, processes and behavior patterns, as well as outcome variables that include employee outcomes, client outcomes, and performance outcomes. The main problems of the police service delivery system were found in employee indices, employee results, and processes, and, based on the following criteria, ten critical issues included: compliance with competencies and duties, job satisfaction, reinforcement system, lack of a specific process management system, work commitment, Lack of process representation and clear pattern of tasks, lack of job satisfaction evaluation system, lack of customer care management system, continuous process improvement, training and effectiveness were extracted. Conclusion To solve the problems of the system and strengthening and formulating long-term plans to improve job satisfaction and employee commitment, the existence of a unique Customer Performance Management System and the implementation of Business Process Management System have been presented and elaborated in detail.

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APA: Copy

Rafieekia, Hadi. (2020). Complicating the performance of the sheriff's service system and providing improvement strategies (Case study: sheriff's offices in Tehran). QUARTERLY OF ORDER AND SECURITY GUARDS, 13(1 (49) ), 21-46. SID. https://sid.ir/paper/407854/en

Vancouver: Copy

Rafieekia Hadi. Complicating the performance of the sheriff's service system and providing improvement strategies (Case study: sheriff's offices in Tehran). QUARTERLY OF ORDER AND SECURITY GUARDS[Internet]. 2020;13(1 (49) ):21-46. Available from: https://sid.ir/paper/407854/en

IEEE: Copy

Hadi Rafieekia, “Complicating the performance of the sheriff's service system and providing improvement strategies (Case study: sheriff's offices in Tehran),” QUARTERLY OF ORDER AND SECURITY GUARDS, vol. 13, no. 1 (49) , pp. 21–46, 2020, [Online]. Available: https://sid.ir/paper/407854/en

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