EVALUATING SERVICE QUALITY IN EDUCATIONAL CENTERS OF UNIVERSITY OF PAYAM NOOR IN EAST AND WEST AZERBAIJAN PROVINCES FROM STUDENTS' POINT OF VIEW

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ZAVAR T.; BEHRANGI M.R.; ASGARIAN MOSTAFA; NADERI E.A.

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Journal: JOURNAL OF RESEARCH AND PLANNING IN HIGHER EDUCATION Year:2008 | Volume:13 | Issue:4 (46) Page(s): 67-90

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Title

EVALUATING SERVICE QUALITY IN EDUCATIONAL CENTERS OF UNIVERSITY OF PAYAM NOOR IN EAST AND WEST AZERBAIJAN PROVINCES FROM STUDENTS' POINT OF VIEW

Author(s)

ZAVAR T. | BEHRANGI M.R. | ASGARIAN MOSTAFA | NADERI E.A. | Issue Writer Certificate

Keywords

QUALITYQ2

SERVICE QUALITYQ2

HIGHER EDUCATIONQ2

UNIVERSITYQ3

STUDENT SATISFACTIONQ3

Abstract

This study aims at evaluating service QUALITY in Educational Centers of UNIVERSITY of Payam Noor in East and West Azerbaijan provinces. In this research, the required data were collected from a sample of 384 students on two aspects of perception and expectation using SERVQUAL Model with regard to service QUALITY of educational centers.The research findings indicate significant and negative gap between students' perception and expectation of services QUALITY of educational centers among all factors and dimensions of the model, using t-test (P=0/001). This means that students are not satisfied with the service QUALITY of educational centers of Payam Noor UNIVERSITY. Meanwhile, the mean of the students' overall perception is 2.68 (below average) and their expectation is 4.44 (above high). A comparison between student’s gender and seniority (sophomores and field) didn't reveal any differences. A comparison of field of study it- was revealed that there is a significant difference in f-test between students of computer sciences and others.

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APA: Copy

ZAVAR, T., BEHRANGI, M.R., ASGARIAN, MOSTAFA, & NADERI, E.A.. (2008). EVALUATING SERVICE QUALITY IN EDUCATIONAL CENTERS OF UNIVERSITY OF PAYAM NOOR IN EAST AND WEST AZERBAIJAN PROVINCES FROM STUDENTS' POINT OF VIEW. JOURNAL OF RESEARCH AND PLANNING IN HIGHER EDUCATION, 13(4 (46)), 67-90. SID. https://sid.ir/paper/67950/en

Vancouver: Copy

ZAVAR T., BEHRANGI M.R., ASGARIAN MOSTAFA, NADERI E.A.. EVALUATING SERVICE QUALITY IN EDUCATIONAL CENTERS OF UNIVERSITY OF PAYAM NOOR IN EAST AND WEST AZERBAIJAN PROVINCES FROM STUDENTS' POINT OF VIEW. JOURNAL OF RESEARCH AND PLANNING IN HIGHER EDUCATION[Internet]. 2008;13(4 (46)):67-90. Available from: https://sid.ir/paper/67950/en

IEEE: Copy

T. ZAVAR, M.R. BEHRANGI, MOSTAFA ASGARIAN, and E.A. NADERI, “EVALUATING SERVICE QUALITY IN EDUCATIONAL CENTERS OF UNIVERSITY OF PAYAM NOOR IN EAST AND WEST AZERBAIJAN PROVINCES FROM STUDENTS' POINT OF VIEW,” JOURNAL OF RESEARCH AND PLANNING IN HIGHER EDUCATION, vol. 13, no. 4 (46), pp. 67–90, 2008, [Online]. Available: https://sid.ir/paper/67950/en

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