EVALUATION OF STUDENT'S SATISFACTION IN ISLAMIC AZAD UNIVERSITY OF SANANDAJ USING CUSTOMER RESULTS INDICATOR OF EUROPEAN FOUNDATION MODEL OF QUALITY MANAGEMENT

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HASSANI RAFIGH; FEIZI MEHDI

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Journal: INNOVATION IN MANAGEMENT EDUCATION (JOURNAL OF MODERN THOUGHTS IN EDUCATION) Year:2012 | Volume:7 | Issue:2 (26) Page(s): 35-51

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Title

EVALUATION OF STUDENT'S SATISFACTION IN ISLAMIC AZAD UNIVERSITY OF SANANDAJ USING CUSTOMER RESULTS INDICATOR OF EUROPEAN FOUNDATION MODEL OF QUALITY MANAGEMENT

Author(s)

HASSANI RAFIGH | FEIZI MEHDI | Issue Writer Certificate

Keywords

STUDENTS' SATISFACTIONQ2

EDUCATION'S QUALITYQ2

EDUCATIONAL SERVICEQ2

CUSTOMER RESULTS INDICATORQ2

EUROPEAN FOUNDATION MODEL OF QUALITY MANAGEMENTQ2

Abstract

This study investigated student's satisfaction of EDUCATIONAL SERVICEs in Islamic Azad University of Sanandaj. Method of this research is descriptive- survey. The statistical community includes 11741 students of Islamic Azad University of Sanandaj Using Stratified random sampling based on the Cochran's formula, 508 were selected as sample. Customer satisfaction questionnaire was administered to the students. After gathering and analysis of data, it was found that most of students are not content about EDUCATIONAL SERVICEs offered, after-graduation services, public conception of the Department, loyalty to the university and extracurricular activities and there isn't a significant difference between different departments of Islamic Azad University of Sanandaj in terms of customer satisfaction. The average satisfaction was higher in boys than girls and there is a significant difference about the satisfaction of EDUCATIONAL SERVICEs among students' attitudes in the second, third, and fourth years of schooling. Finally, dissatisfaction indicators in sequence are extracurricular activities, offering of EDUCATIONAL SERVICEs offered, after-graduation services, public conception of the department, and loyalty to the university.

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APA: Copy

HASSANI, RAFIGH, & FEIZI, MEHDI. (2012). EVALUATION OF STUDENT'S SATISFACTION IN ISLAMIC AZAD UNIVERSITY OF SANANDAJ USING CUSTOMER RESULTS INDICATOR OF EUROPEAN FOUNDATION MODEL OF QUALITY MANAGEMENT. INNOVATION IN MANAGEMENT EDUCATION (JOURNAL OF MODERN THOUGHTS IN EDUCATION), 7(2 (26)), 35-51. SID. https://sid.ir/paper/154087/en

Vancouver: Copy

HASSANI RAFIGH, FEIZI MEHDI. EVALUATION OF STUDENT'S SATISFACTION IN ISLAMIC AZAD UNIVERSITY OF SANANDAJ USING CUSTOMER RESULTS INDICATOR OF EUROPEAN FOUNDATION MODEL OF QUALITY MANAGEMENT. INNOVATION IN MANAGEMENT EDUCATION (JOURNAL OF MODERN THOUGHTS IN EDUCATION)[Internet]. 2012;7(2 (26)):35-51. Available from: https://sid.ir/paper/154087/en

IEEE: Copy

RAFIGH HASSANI, and MEHDI FEIZI, “EVALUATION OF STUDENT'S SATISFACTION IN ISLAMIC AZAD UNIVERSITY OF SANANDAJ USING CUSTOMER RESULTS INDICATOR OF EUROPEAN FOUNDATION MODEL OF QUALITY MANAGEMENT,” INNOVATION IN MANAGEMENT EDUCATION (JOURNAL OF MODERN THOUGHTS IN EDUCATION), vol. 7, no. 2 (26), pp. 35–51, 2012, [Online]. Available: https://sid.ir/paper/154087/en

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