The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran)

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MOHAMMAD ESMAEIL S.; Pahlavanzadeh M.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: Journal of Healthcare Management Research Year:2020 | Volume:11 | Issue:2 (SERIAL 36) Page(s): 71-82

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Title

The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran)

Author(s)

MOHAMMAD ESMAEIL S. | Pahlavanzadeh M. | Issue Writer Certificate

Keywords

Six Sigma process

quality of services

information therapy

hospital

cost reduction

Abstract

Introduction: The aim of this paper is to investigate the effect of Six Sigma process management on improving the quality of health information services and reducing treatment costs. Research Methodology: The methodology of the present study, which is among the applied studies in terms of purpose, has been a descriptive survey of the type of correlation. The statistical population of this study consists of all managers, supervisors and experts of Farhikhtegan hospital, which is 125 people. The Cochran's formula has been used to determine the sample size, which is 94 people according to the statistical population. The method of selecting statistical samples is also a simple random sampling according to the subject and nature of the research. The required data were collected using standard questionnaire tools and data analysis using regression analysis through SPSS 23 software. Results: The management of the Six Sigma process through the mediating variable of the quality of health information services has an impact on cost reduction. Therefore, the mediating role of quality of health information services is confirmed. Conclusion: Six Sigma provides a systematic approach to improving business processes based on customer needs and real-time analysis of ongoing processes in each institution. This is the difference between Six Sigma and other methods and the main reason for using it in health care institutions. Regardless of these differences, the implementation of any approach requires the establishment and acceptance of a culture of quality in that organization.

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APA: Copy

MOHAMMAD ESMAEIL, S., & Pahlavanzadeh, M.. (2020). The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran). JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), 11(2 (SERIAL 36) ), 71-82. SID. https://sid.ir/paper/950725/en

Vancouver: Copy

MOHAMMAD ESMAEIL S., Pahlavanzadeh M.. The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran). JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM)[Internet]. 2020;11(2 (SERIAL 36) ):71-82. Available from: https://sid.ir/paper/950725/en

IEEE: Copy

S. MOHAMMAD ESMAEIL, and M. Pahlavanzadeh, “The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran),” JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), vol. 11, no. 2 (SERIAL 36) , pp. 71–82, 2020, [Online]. Available: https://sid.ir/paper/950725/en

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