JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR)
Year:2010 | Volume:7 | Issue:19|Papers Count:9

This article firstly gives an overview about customer loyalty. Based on Ndubisi and Nelson model (2007), important variables were extracted for providing a model and further study in an Iranians bank.  Since Tejarat bank was chosen as a case study, 200 questionnaires were distributed among the customers of mentioned Bank branches, from which 180 were collected, of which 172 were acceptable. Based on the descriptive and inferential   analysis, the hypotheses were examined. Relevant to the model, only hypothesis 4, 7, 8, 10 and 11, were confirmed, but hypothesis 1,2,3,5 and 9 were not accepted.

Nowadays, most organizations for increasing the capacities, long-term growth and survival and decreasing operations' risk require strategies. These programs have direct relation with the policies, objectives, missions, size, and mobility, degree of complexity and organization structure. This article is trying to use techniques of strategic planning, internal factors (strengths and weakness) and external (opportunities and threats) matrixes, Iran Fisheries Organization long-term goals identified and to develop goals and suggest appropriate strategies. In this context, for developing strategic planning for fisheries industries, some questions raised and based on the analysis conducted, a model to answer questions with the aim of formulating strategic planning was developed.

The purpose of this Research is to find set of information and knowledge about public values and a combination of these values to use them for satisfying organizational needs and improving performance indicators of governmental organizations. This research concerned about two questions, what is a central value in public organizations? And what is the value model of public organizations with improving performance approach? So based on goal, research will be practical and based on method, research will be descriptive. Statistical population is Iranian public organizations, but to receive and collect information about organizational central values and performance, the expert group’s comments and views are used.For finding values of the organization and refining components and scales of theoretical framework and conceptual model, Delphi method through perspective of experts used, and for priorities and extracted performance indicators weight used the paired comparison method and technique of a AHP group and for prioritization and extraction weight coefficients of organizational values, used a simple rating scale techniques to measure distance and to achieve the value model using linear programming and to determine the coefficients component of value model allocation technique was used. For validation of presented model judgment-based expert system was used. The most important result of this study can be identified central value that governs the organization that related to organizational performance and presentation of 9 value model for each performance indicator in public organizations with using them, it can be seen organizational performance improvement. The result of this research can be the basis for decision-making, planning, policy and behavior of managers and help them in doing organizational process. Also pay managers and decision maker attention to importance of organizational values.

Tourism management, in the national level, is the task and responsibility of government, in which general policies and politics, regulations, administrative arrangements, financial resources and the share of each public or private sector are specified by the government. In some country planning is done by private sector. The government sometimes provide context in which private sectors and some public or semipublic sectors and even rural Islamic committee get involved for tourism management.In this research some villages, with higher potential of tourism, and tourism trustee organizations were studied. Information gathering methods were secondary and survey. For collecting information,  two kinds of questionnaires were used, in which  from one side rural residents and tourists and from the other side tourism trustee organizations answered to questionnaires. For testing hypothesizes, gathered information were analyzed using Wilcoxon tests through SPSS software. 

Flight team planning is defining sequential flight set that one team, including waitress and technical team, must execute. In this article it is assumed that the number and specification of all flight that an airline company must accomplish, including origin and destination cities and flight time are predetermined and work plan of each team or say list and flights sequence for each team should be specified .Obviously, for covering all flights of a company, different plans set can be developed,  for each different costs should be paid to flight team.  The purpose of this article is to provide a mathematical model enable to cover even no ticket flights. Present models are offered aiming minimizing paid wages for flight team, but suggested model is looking to minimize total costs including pilots’ wage, and no ticket flights.

Resource management, especially suitable resource allocation, is one of the concerned issues in organization. In this article, we proceed for a real problem in which decider want to select a group among decider units (DMU), to achieve two desired goals: first, because of extra cost involvement caused by maintenance, decider inclined to use more his accessed resources. And second, decider likes to select units that established group posses most set efficiency. In this article a integer programming model based on data envelop analysis is introduced for selecting a group with most set efficiency which realizes concerned conditions of decider. 

New Product Development and its significance for companies, as a new approach, which has some risks, but the key factors identification of this approach can be helpful in decreasing risks in managers’ decision-making. In this research it is tried, through library studies and consulting with teachers, managers and experts in departments related to product development in SAIPA Automobile Group, to identify the key factors and their indicators as much as possible. So by pre-test from 12 experts, 4 key factors of technology, marketing, commercializing, and product development team management are determined and the importance of indicators are identified and 5 important indicators are chosen for each factor and 21 reliable questionnaires were gathered from 23 managers and experts in related departments (product development strategy, technical and providing-parts and marketing departments) through Analytical Hierarchical Process test approach. After compatibility ratio test, ideas were put together and the importance of factors and indicators was determined through pair comparison. Therefore, marketing, product development team management, technology and commercializing are known as the key factors in which knowing and determining the priority of these factors in gathering and implementing product development strategy accelerate and facilitate the success procedure and decrease the decision-making risk.

The main purpose of this study is investigation of barriers and providing appropriate solutions to establish a total quality management system (TQM) in Mazandaran Cement Co (Neka). This study is an introduction to further researches in order to accurately identify barriers and affective factors to establish a total quality management system. Statistical population of this study includes 110 managers, supervisors and experts in Mazandaran Cement Co (Neka) and sample volume based on Morgan table is 86.The standardized questionnaire is used for collecting data and the collected one is analyzed by SPSS using x2 test. Study results indicate confirmation of some hypotheses and rejection of others.