New Marketing Research Journal
Year:2012 | Volume:2 | Issue:2 (5)|Papers Count:10

While it seems there are just very few studies on branding process of mega projects of entertainment, residential, tourism and sport, branding is one of the most vital factors in these types of projects. In this paper an attempt has been made to devise a branding model for these types of projects corresponding to Persian characteristics. Researches on this subject mostly focus on place selling, place marketing and tourism destination branding and rarely such projects have been considered. Since in Iran, there is not any special model, the Grounded Theory approach has been used for hypothesizing and discovering the model’s aspects. Deep interviews corresponding to the approach have been conducted. The interviewees consist of scholars, owners and founders, branding and marketing managers, subprojects managers, sales, economic and financial managers, superior consultants, and managers of Tourism Board Organization. Findings imply that the main phenomenon is branding process of mega projects of entertainment, residential, tourism and sport. In addition, causal conditions, context conditions, and intervening conditions are explored, and eventually result of branding for these types of projects is introduced as an intact model.

Advertising slogans are frontier in corporate campaigns. Privatizations, entrance of private banks and totally electronic banks have intensified bank competitions. Having effective advertising slogan is a way to attract banking customers in the new competitive climate. In this article, the most important components of a good slogan have been identified from customers’ viewpoint using Chomsky’s theory of transformational grammar; qualitative and exploratory approach; and interviewing with 70 customers. Findings indicate that the frequencies of content indexes are four times higher than structural dimension from customers’ point of view, while both of content and structural dimensions are supplementary and inseparable. In addition, the first five indexes of good advertising slogans are speed in providing services, appropriate treat to customer, shortness, and attention to security and trust.

The main goal of this research is to study the influence of organizational factors on the acceptance of using combined heat and power generation plants by organizational consumers. Organizational factors include the seven variables of organizational values, perception, organization representatives, organizational goals and tasks, organization, technology, organizational structure and organizational resources. Research method is typically descriptive-survey and applied based. Questionnaire has been used for data collection. The questionnaire has been developed based on theoretical principles and six points Likert spectrum. Content validity of questionnaires has been positively approved by scholars and experts. Data reliability has been computed using Cronbach’s alpha coefficient as 0.955, which is satisfactory. Descriptive and inferential statistics (correlation analysis, regression and T-test) have been used for data analysis. Findings imply that i) all of the above-mentioned variables influence the acceptance of power plants CHP (small-scale generation) by the organizational consumers, significantly; and ii) the order of importance and influence of organizational factors include organizational resources, organizational goals and tasks, perception, organization representatives, technology, organizational values, and organizational structure, respectively.

Today, organizations must recognize and exploit entrepreneurial opportunities arising from environmental changes, not just for survive but also to ensure its growth. Hence, they need to maintain survival of competitive advantages over their competitors. There are few studies on the subject of competitive advantages such as innovation and customer value, particularly on examining the relationship between entrepreneurship and customer value. Therefore, the purpose of this study is to investigate the potential effects of entrepreneurial and business oriented (learning orientation, market orientation and human resource practices) on innovation and customer value. The study population includes active companies in the food industry of the city of Mashhad based on Cochran's formula. As a sample, 83 senior managers of these companies have been selected randomly. The data has been collected using questionnaire and Structural Equation Modeling and partial least squares approaches have been utilized for data analysis using PLS software. Findings imply that entrepreneurship and human resource management are the most important drivers of innovation and customer value. Also, the findings suggest that market orientation can be integrated as a predictor of innovation and customer value. Therefore, successful implementation of these factors leads to promoting innovation and delivering superior value to customers.

Advancement of the World Wide Web has resulted in creation of a new form of purchasing that is called online purchase. Hence, identifying the determinants of customers’ intention to online purchase, especially determining the role of gender as an independent or moderator variable is a significant subject for research. In addition, understanding the mediating role of trust in web site and analyzing whether enjoying online purchase has effect on intention to online purchase seem to make this study distinguished from past studies. The conceptual model of research which has been developed based on the theory of reasoned action, theory of planned behavior and self-determination theory has been examined through data collected from 162 customers of Royal Safar Iranian Company. Findings imply that perceived website quality and trust in website influence the customers’ intention to online purchase. In addition, the effect of attitude toward web-based purchase on intention to online purchase has been confirmed. Findings also indicate that gender and enjoyment do not influence intention to online purchase. Managers of the company can improve and enhance their internet service quality based on the findings of this study.

In recent years, discussion and investigation on the subject of brand has found especial place in science and trade. Many of researchers and managers have conclude that certainly, brand and branding science are the worthiest asset of a company necessary for improvement of marketing process. Yet, brand identity which is an intra-organizational factor and one of the most important discussing subjects of marketing and brand has been considered in a few studies. Therefore, this study with the purpose of studying the impact of brand identity on brand loyalty development has been conducted in the food industry and as a sample in a dairy company. For this purpose, Kaleh brand as a representative of the Kaleh Dairy Company as a well known brand in Iran is selected for study. Statistical population includes all customers of the company in Tehran metropolitan and 475 customers have been chosen as the sample of research. This study is typically survey based in which, a questionnaire is developed for data collection. In order to examine the proposed model, Structural Equations Modeling (SEM) and Confirmatory Factor Analysis (CFA) techniques have been utilized. According to the findings, the impact of brand identity on brand loyalty in the selected company of the food industry is confirmed. In addition, findings indicate that the brand with strong identity is the origin of forming long term relationships between customer and company, which in turn leads to customer loyalty.

There are plenty of researches that have investigated brand equity from consumer’s perspective, but rarely researchers have investigated brand equity from the viewpoint of retailers. However, a large number of products is not sold directly to consumers, but is delivered indirectly through retailers. Retailers also have the ability to influence consumers’ purchase decisions, significantly. The purpose of this study is to investigate retailer based brand equity and to identify key components affecting it. Required data has been collected using a questionnaire distributed to ceramic tile retailers in Yazd and Shiraz. Structural Equation Modeling and Partial Least Squares have been used as statistical approaches for testing hypotheses. Findings imply that manufacturing support, consumer expectation and financial benefit have significant effect on retailer based brand equity through brand satisfaction.

Considering the importance and position of internet banking and the growing trend of internet banking services in the country in recent years, today the financial and credit institutions and banks have found that obtaining a good position in maintaining and developing effective strategies without scientific and practical management and utilization of information and communication is not possible. Nowadays banks need to improve the quality of their internet services in order to remain competitive and in this respect, merely focusing on linear view of the relationship between customers needs fulfillment and satisfaction is not sufficient. In this paper, the application of integrated model of WebQual and Kano is studied, in which the linear perspective is adjusted. For this purpose, first the bank’s internet service quality dimensions have been determined based on the WebQual model; then, the current practice of banks has been studied and expectation and perception of customers about internet service quality has been evaluated. Considering the gap between customers’ expectations and perceptions, services have been classified into two categories of weak and strong. In the next step, service quality dimensions have been classified based on the Kano model to determine which features of internet service quality are strategically more important with respect to customer satisfaction.

Technology and its various developments has evolved rapidly industries particularly in the field of aviation products during the last decade. Different aviation companies and manufacturing industries have tried to utilize different modern technologies and new organizational methodologies to optimize their working process. They intend to fulfill customers’ requirements in relation to their products. Naturally this will be achieved through factors such as cut in cost and time, enhancement of performance and applying the required and modern technologies. The main emphasis has been switched toward the customers’ point of view (e.g. delivery of the aircraft products per the appointed dates, quality, reliability and functional specifications). Providing proper and quick supply chain is as significant as production procedures and processes by incorporating the required Information Technology (IT) for the right product to deliver as per specified and promised date to the customer. In this paper, an attempt has been made to recognize the basic provision criteria of IT alternatives along with their effective impacts on company. In addition, it also determines the priorities of IT influence on Supply Chain Management (SCM), which in turn optimize the research goals of the enterprise. For this purpose, this research has been conducted using a questionnaire and paired analogy in an aviation company. In this regard, 115 experts and managers of the functions of commercial and supply, planning and production control, computer have been selected for data collection from October 2011 to October 2012. Findings imply that almost all of the major measures of chain provision and IT impact on each other and validate the conceptual model. Therefore, trained human resources on IT, support of senior executives, hardware and software substructures, electronic commerce and exchange of data with partners should be taken into account as a model of optimization for application of IT in SCM.

The aim of this study is to investigate the consumer's attitude toward green marketing mix of products at Pagah Dairy Company and its effect on green purchase decision of consumers. For this purpose, a sample of 385 consumers of the company has been selected using stratified random method in nine areas of Shiraz. By studying the theoretical basis of green marketing mix and green purchase decision, the conceptual model and questionnaire have been designed and developed and data has been collected. Finally, Structural Equation Modeling (SEM) has been used to examine hypotheses. Findings imply that each aspect of advertising, distribution and price of green marketing mix has significant and positive influence on consumer's green purchase decision, while the green product has non-significant and negative influence on consumer's green purchase decision.