JOURNAL OF BUSINESS ADMINISTRATION RESEARCH
Year:2009 | Volume:1 | Issue:1|Papers Count:8

Nowadays, Customers played a critical role in firms and service quality is an important influence of customer satisfaction in service sector. Because, monetary sector has a critical role in economic and effect on throughout the society, Service quality in this section has the most important. Therefore, this study tries to evaluate the service quality in public banks of Yazd and to rank them by using their quality. However, a SERVQUAL questionnaire consists of 6 dimensions and 30 questions used to collected the data. Then, statistical methods used to analyses the data collected from these banks. Finally, these banks have ranked by using TOPSIS. The results show that the 6 service quality gaps in all banks is significant. So, the findings of the ranking these banks show that the Saderat bank is better than other in service quality.

Most information technology “fit” literature has taken a structural contingency approach to study the alignment of IT to organisational characteristics. Literature review shows that there is a conspicuous lack of empirical research to investigate and test the validity of the different perspectives simultaneously. Based on comprehensive survey data from 213 Iranian companies, the relationships between IT, four organisational design variables, and its ability to compete are systematically investigated from six three Fit perspectives, namely: mediation, moderation and matching. The results highlights that there is a need to specify the exact approach of fit used otherwise, researchers may obtain contradictory or inconsistent results. These different approaches are so particular in nature and consequences that none simply can be selected as a comprehensive method. Also, the findings suggest that matching and moderation are unsuited perspectives to examine the fit between design variables and IT usage. Among bivariate perspectives only mediation perspective confirms coherence among the “design variables-IT usage”. The results of this research have provided a theoretical and methodological contribution to the emerging literature on the integration of contingency theory into IT research.

Differing views prevail about whether to standardize or adapt international brands. It is offered that the international brand decision should be based on standardizing the brand's core essence across countries and assessing the extent to which its execution requires local adaptation. To facilitate such an assessment proposes a demand-supply model.This model was tested in food exporter corporations in 14th international food exhibition.There was clear support for maintaining the core essence of the brand across countries and only adapting its execution to accommodate local differences.

Switching to Modern Project Management (MPM) is an inevitable action for all organizations that deal with planning or project execution. Growth of project-oriented organizations during the last 40 years, based on the Harold Kerzner’s classification, is divided into three eras: traditional, renaissance, and modern. In this theoretical framework, all organizations including project-oriented, non project-oriented, and hybrid organizations in each era, need specific purposes and methods in planning and managing projects. In this regard, different results may be predicted. Effective management style in each era has also clear distinction respect to the other eras. In this paper, by means of conducting an empirical research, theoretical developments in project management in nine large Iranian project-oriented organizations mostly operating in the field of oil, gas, and petrochemical industries, has been examined. Studies show that the necessity of applying appropriate criteria in decision making, and problem solving based on suitable performance reports, as two critical indices, is sufficiently understood while some structural difficulties and power conflicts are real problems in the dimension of authority relations in the organizations. The result of this research shows that there is an overall status of organizations located in the passage of renaissance to modern era.

The present research attempts to investigate and recognize the variables and explain the structural equation of model of effective factors on corporate entrepreneurship in the region of Babol. On this basis, The literature of entrepreneurship in general and corporate entrepreneurship in particular were reviewed. The statistical sample were 100, and opinions of 33 persons were used. Then, with the help of documents, data were collected. Interviews and questionnaires specially with the reliability of 0.85 as non-experimental survey research helped to extract the structural model explaining the effective factors on the process of independent entrepreneurship. Also, the statistical tests were correlation and direct-indirect relationship among variables. With the help of SPSS and Lisrel Software interactional regression in format of path analysis was conducted. The results of the research show that generality of model is confirmed, and each one of the variables relate to corporate entrepreneurship that includes: individual, job, behavioral and environment al elements. That can be observed in the process of direct-indirect process internationally. On the basis of direct relationship, coefficient of structural equation model and behavioral variable shows that it affected the process more than others. However, environmental, job and individual variables were next in rating, respectively. Finally, there are some suggestion for management to be implied in their direction of further work.

In today’s markets, production systems must satisfy simultaneously productivity, quality, and cost requirements. In these systems, managers should focus on managing the flow of production through all the steps that add value to the final product. Lean production, as an efficient approach, has presented in literature of production management for increasing the level of products' quality and decreasing cost of production. Although this approach is introduced and studied in many works, but there are some challenges in applying it. It means that there is not a comprehensive model for assessing and analyzing the lean production in manufacturing firms. This paper tries to present a model able to accuracy analyze and measure the leanness degree of firms.In this study, first the literature of lean production and specifically, existing models that identify the variables and component elements of lean production firms is studied. In the next step, a hierarchical model for measuring the leanness degree is developed and its dimensions and criteria's are defined. This model was validated by experts of lean production. Finally, in the assessment phase, formulas and relations are developed.

Many of market participants have obviously more interest in earnings forecast  at their  rational decision making and stock valuation approaches.One of the most useful techniques in this process is time series models. The main object of this article is to compare the earning forecast errors which is made by management with time series like Random Walk and Growth models.Our results demonstrated that:1- There are significant differences between real and forecast earnings.2- Managers’ earning forecasts are much more accurate than extrapolations of historical earnings (Random walk model and Growth model).