COMPARING CLIENTS’ SATISFACTION WITH GOVERNMENTAL AND PRIVATE SPEECHTHERAPY CLINICS OF AHVAZ, IRAN

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

ZAMANI PEYMAN

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Journal of Research in Rehabilitation Sciences Year:2012 | Volume:8 | Issue:7 (SUPPLEMENT) Page(s): 1186-1193

Download Full-Text

Persian Verion

View:

1,098

Download:

Cites:

Information Journal Paper

Title

COMPARING CLIENTS’ SATISFACTION WITH GOVERNMENTAL AND PRIVATE SPEECHTHERAPY CLINICS OF AHVAZ, IRAN

Author(s)

ZAMANI PEYMAN | Issue Writer Certificate

Keywords

CLIENT’S SATISFACTIONQ2

SPEECH THERAPYQ2

GOVERNMENTAL CLINICQ2

PRIVATE CLINICQ2

Abstract

Introduction: Reaching ultimate therapeutic goals in rehabilitation discipline (especially, in SPEECH THERAPY) requires a long-term process. Having through knowledge about the level of clients’ satisfaction may, thus, be important in achieving and maintaining treatment goals. The aim of this investigation was to evaluate and compare clients’ satisfaction with governmental and private SPEECH THERAPY clinics offering SPEECH THERAPY services in Ahvaz, Iran.Materials and Methods: In this cross-sectional comparative study, 425 subjects were randomly selected from all the clients who had attended at least 5 seasons at either governmental or private SPEECH THERAPY clinics of Ahvaz city. The data was collected through face-to-face or by phone interviews and the level of participants’ satisfaction was calculated based on a 0-to-100 point scale. Statistical analysis was conducted using SPSS software (version 15).Results: The mean score of clients satisfaction with PRIVATE CLINICs (71.4±0.91) was higher than those with GOVERNMENTAL CLINICs (69.6±5.16) and this difference was significant (P=0.038). The satisfaction levels of PRIVATE CLINICs’ clients with the quality of physical situation of the clinic (P=0.001), therapeutic services (P=0.018), and staffs’ communication style (P=0.008) was higher than the clients of GOVERNMENTAL CLINICs. In contrast, the satisfaction level of GOVERNMENTAL CLINICs’ clients with time-location accessibility (P=0.010) and financial issues (P=0.015) was higher than the clients of PRIVATE CLINICs.Conclusion: Clients’ total satisfaction of private SPEECH THERAPY clinics was significantly higher than that of GOVERNMENTAL CLINICs of Ahvaz city. Thus, for quantitative and qualitative improvement of GOVERNMENTAL CLINICs, supervisory staff should pay attention to quality of therapeutic services, staffs’ communication style and physical environment of clinics.

Cites

No record.

References

No record.

Cite

APA: Copy

ZAMANI, PEYMAN. (2012). COMPARING CLIENTS’ SATISFACTION WITH GOVERNMENTAL AND PRIVATE SPEECHTHERAPY CLINICS OF AHVAZ, IRAN. JOURNAL OF RESEARCH IN REHABILITATION SCIENCES, 8(7 (SUPPLEMENT)), 1186-1193. SID. https://sid.ir/paper/144033/en

Vancouver: Copy

ZAMANI PEYMAN. COMPARING CLIENTS’ SATISFACTION WITH GOVERNMENTAL AND PRIVATE SPEECHTHERAPY CLINICS OF AHVAZ, IRAN. JOURNAL OF RESEARCH IN REHABILITATION SCIENCES[Internet]. 2012;8(7 (SUPPLEMENT)):1186-1193. Available from: https://sid.ir/paper/144033/en

IEEE: Copy

PEYMAN ZAMANI, “COMPARING CLIENTS’ SATISFACTION WITH GOVERNMENTAL AND PRIVATE SPEECHTHERAPY CLINICS OF AHVAZ, IRAN,” JOURNAL OF RESEARCH IN REHABILITATION SCIENCES, vol. 8, no. 7 (SUPPLEMENT), pp. 1186–1193, 2012, [Online]. Available: https://sid.ir/paper/144033/en

Related Journal Papers