IMPACT OF CLINICAL GOVERNANCE ON PATIENTS’ COMPLIANCE IN SHIRAZ PUBLIC HOSPITALS

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KHAMMARNIA MOHAMMAD; KAVOSI ZAHRA; GHANBARI JAHROMI MOHADASEH; MORADI ASRA

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Journal: Payavard Salamat Year:2016 | Volume:10 | Issue:SUPPL. Page(s): 93-103

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Information Journal Paper

Title

IMPACT OF CLINICAL GOVERNANCE ON PATIENTS’ COMPLIANCE IN SHIRAZ PUBLIC HOSPITALS

Author(s)

KHAMMARNIA MOHAMMAD | KAVOSI ZAHRA | GHANBARI JAHROMI MOHADASEH | MORADI ASRA | Issue Writer Certificate

Keywords

CLINICAL GOVERNANCEQ2

PATIENT COMPLAINTQ2

HOSPITALSQ2

SHIRAZQ2

IRANQ2

Abstract

Background and Aim: Hospital complaining is an important dimension of CLINICAL GOVERNANCE. This study aimed to determine the impact of CLINICAL GOVERNANCE program on patients’ complaint in SHIRAZ public HOSPITALS.Materials and Methods: This applied study was conducted as descriptive analytical in 2012 in SHIRAZ. The population studied was 10 public HOSPITALS in SHIRAZ and the patients complaints were studied during 5 years. Data collected through IRANian Ministry of Health standard checklist of CLINICAL GOVERNANCE. The data entered to SPSS version 21, and analyzed using descriptive statistics and analytical tests such as Chi-square.Results: Registered complaints had increasing trend during the execution of the program and were 1905. Moreover, 60.5% of the complaints have been made by family members. There was significant relationship between complaints registered with the hospital wards (P=0.000) and gender (P=0.000). Therefore, both genders and in all departments of the hospital complaints of poor quality and inappropriate behavior of the staffs was greater than other complaint.Conclusion: The number of complaints has increased in recent years. It is proposed to reduce the number of complaints attention to improve communication between physicians and patients, medical ethics, cut non-conventional financial relationaship between physicians and patients, and increased scientific and technical knowledge and skills.

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APA: Copy

KHAMMARNIA, MOHAMMAD, KAVOSI, ZAHRA, GHANBARI JAHROMI, MOHADASEH, & MORADI, ASRA. (2016). IMPACT OF CLINICAL GOVERNANCE ON PATIENTS’ COMPLIANCE IN SHIRAZ PUBLIC HOSPITALS. PAYAVARD-SALAMAT, 10(SUPPL.), 93-103. SID. https://sid.ir/paper/149585/en

Vancouver: Copy

KHAMMARNIA MOHAMMAD, KAVOSI ZAHRA, GHANBARI JAHROMI MOHADASEH, MORADI ASRA. IMPACT OF CLINICAL GOVERNANCE ON PATIENTS’ COMPLIANCE IN SHIRAZ PUBLIC HOSPITALS. PAYAVARD-SALAMAT[Internet]. 2016;10(SUPPL.):93-103. Available from: https://sid.ir/paper/149585/en

IEEE: Copy

MOHAMMAD KHAMMARNIA, ZAHRA KAVOSI, MOHADASEH GHANBARI JAHROMI, and ASRA MORADI, “IMPACT OF CLINICAL GOVERNANCE ON PATIENTS’ COMPLIANCE IN SHIRAZ PUBLIC HOSPITALS,” PAYAVARD-SALAMAT, vol. 10, no. SUPPL., pp. 93–103, 2016, [Online]. Available: https://sid.ir/paper/149585/en

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