IDENTIFICATION AND RANKING THE FACTORS AFFECTING ON THE STUDENT SATISFACTION ABOUT THE SERVICES DEVELOPED BY THE UNIVERSITY BY USING KANO’S MODEL CASE STUDY OF ISLAMIC AZAD UNIVERSITY – FIROUZKOUH BRANCH

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ZARIBAF M.; MOKHTARAN M.; LAJEVARDI MASOUD

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Journal: JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR) Year:2013 | Volume:9 | Issue:28 Page(s): 57-71

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Title

IDENTIFICATION AND RANKING THE FACTORS AFFECTING ON THE STUDENT SATISFACTION ABOUT THE SERVICES DEVELOPED BY THE UNIVERSITY BY USING KANO’S MODEL CASE STUDY OF ISLAMIC AZAD UNIVERSITY – FIROUZKOUH BRANCH

Author(s)

ZARIBAF M. | MOKHTARAN M. | LAJEVARDI MASOUD | Issue Writer Certificate

Keywords

SATISFACTIONQ2

SERVICESQ2

KANO’S MODELQ2

MUST- BE REQUIREMENTSQ2

ONE- DIMENSIONAL REQUIREMENTSQ2

ATTRACTIVE REQUIREMENTSQ2

Abstract

The purpose of this study is primarily to identify the factors effective on the students SATISFACTION about the SERVICES offered by Islamic Azad University-Firouzkoh Branch and secondly, to classify these factors and finally, to determine the priorities of all mentioned factors in the related category based on KANO’S MODEL. To do that, a questionnaire is planned. It is designed in 4 parts and distributed to 384 students. The samples were chosen by random sampling method by the students educated B.A, M.A. The data collected by questionnaires are analyzed according to three stages. Initially, a Binominal test is administered and the effectiveness of 27 variables is clarified on the SATISFACTION. Then, based on KANO’S MODEL, the nature of the effects of 27 variables is determined. Finally, Friedman test will be used to rank above 27 variables influencing the SATISFACTION of the students.

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APA: Copy

ZARIBAF, M., MOKHTARAN, M., & LAJEVARDI, MASOUD. (2013). IDENTIFICATION AND RANKING THE FACTORS AFFECTING ON THE STUDENT SATISFACTION ABOUT THE SERVICES DEVELOPED BY THE UNIVERSITY BY USING KANO’S MODEL CASE STUDY OF ISLAMIC AZAD UNIVERSITY – FIROUZKOUH BRANCH. JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR), 9(28), 57-71. SID. https://sid.ir/paper/151521/en

Vancouver: Copy

ZARIBAF M., MOKHTARAN M., LAJEVARDI MASOUD. IDENTIFICATION AND RANKING THE FACTORS AFFECTING ON THE STUDENT SATISFACTION ABOUT THE SERVICES DEVELOPED BY THE UNIVERSITY BY USING KANO’S MODEL CASE STUDY OF ISLAMIC AZAD UNIVERSITY – FIROUZKOUH BRANCH. JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR)[Internet]. 2013;9(28):57-71. Available from: https://sid.ir/paper/151521/en

IEEE: Copy

M. ZARIBAF, M. MOKHTARAN, and MASOUD LAJEVARDI, “IDENTIFICATION AND RANKING THE FACTORS AFFECTING ON THE STUDENT SATISFACTION ABOUT THE SERVICES DEVELOPED BY THE UNIVERSITY BY USING KANO’S MODEL CASE STUDY OF ISLAMIC AZAD UNIVERSITY – FIROUZKOUH BRANCH,” JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR), vol. 9, no. 28, pp. 57–71, 2013, [Online]. Available: https://sid.ir/paper/151521/en

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