TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT TEACHING HOSPITALS AFFILIATED WITH ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES

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ERFANNIA L.; KARIMI A.; POORALIPOUR J.; NOSHIRAVANI Y.; SALMANY F.

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Journal: JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH) Year:2012 | Volume:4 | Issue:1 Page(s): 9-18

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Title

TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT TEACHING HOSPITALS AFFILIATED WITH ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES

Author(s)

Keywords

TOTAL QUALITY MANAGEMENTQ3

QUALITY IMPROVEMENTQ2

MANAGERSQ3

Abstract

Introduction: TOTAL QUALITY MANAGEMENT through continuous improvement of quality, also personnel involvement and consumer satisfaction creates a great opportunity for health care systems to control their costs and improve quality of their services. The main goal of this study is to evaluate the preparation of Zahedan University of medical sciences affiliated hospitals for TOTAL QUALITY MANAGEMENT establishment.Method: This descriptive cross-sectional study assesses the view of 67 MANAGERS of different parts of Zahedan University of medical sciences about research goals. As a result of limitation in number of society population, total of population was selected as a sample. We use a questionnaire that its validity was determined by Delphi technique include 41 likret type questions in 8 parts. Analysis of data has done in base of descriptive statistics and ANOVA test in SPSS 16.0 software.Results: According to our hypothesis, sections with average above 3 were in good situation. 6 of 8 factor include consumer focus (3.45), education (3.29), innovation culture (3.06), quality management structure (3.16), leadership commitment (3.17), work grouping (3.07) were optimal but personnel involvement (2.92) and attention to staff (2.49) were non optimal because their average were under 3.Conclusion: According to our research results, for better establishment of TQM system in Zahedan University affiliated hospitals, we need more consideration on personnel involvement and increased attention to staff and their needs. By making an ideal space for express the staff’s ideas and using these ideas in hospital management, we would have a better context to implement TQM system. So we can propose TQM as a quality system and a priority for future management of Zahedan University affiliated hospitals.

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APA: Copy

ERFANNIA, L., KARIMI, A., POORALIPOUR, J., NOSHIRAVANI, Y., & SALMANY, F.. (2012). TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT TEACHING HOSPITALS AFFILIATED WITH ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH), 4(1), 9-18. SID. https://sid.ir/paper/203541/en

Vancouver: Copy

ERFANNIA L., KARIMI A., POORALIPOUR J., NOSHIRAVANI Y., SALMANY F.. TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT TEACHING HOSPITALS AFFILIATED WITH ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH)[Internet]. 2012;4(1):9-18. Available from: https://sid.ir/paper/203541/en

IEEE: Copy

L. ERFANNIA, A. KARIMI, J. POORALIPOUR, Y. NOSHIRAVANI, and F. SALMANY, “TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT TEACHING HOSPITALS AFFILIATED WITH ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES,” JOURNAL OF ZABOL UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES (JOURNAL OF ROSTAMINEH), vol. 4, no. 1, pp. 9–18, 2012, [Online]. Available: https://sid.ir/paper/203541/en

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