IMPORTANCE-PERFORMANCE ANALYSIS AS A STRATEGIC APPROACH FOR QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE

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BABALHAVAEJI FAHIMEH; ISFANDYARI MOGHADDAM ALIREZA

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Journal: Journal of Studies in Library and Information Science Year:2010 | Volume:2 | Issue:5 Page(s): 79-108

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Title

IMPORTANCE-PERFORMANCE ANALYSIS AS A STRATEGIC APPROACH FOR QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE

Author(s)

BABALHAVAEJI FAHIMEH | ISFANDYARI MOGHADDAM ALIREZA | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ2

QUALITY ASSESSMENTQ3

IMPORTANCE PERFORMANCE ANALYSISQ3

ACADEMIC LIBRARIESQ3

ISLAMIC AZAD UNIVERSITYQ2

SCIENCES AND RESEARCH CAMPUSQ3

TEHRANQ3

Abstract

The present research aimed at assessing the quality of services offered by libraries of ISLAMIC AZAD UNIVERSITY, SCIENCES AND RESEARCH CAMPUS on the basis of Importance-performance analysis. Research sample is composed of 563 subjects selected among all defacto users of libraries of SCIENCES AND RESEARCH CAMPUS using disproportionate stratified sampling. The data collection tool was a researcher-made questionnaire with five quality components. Research findings demonstrated that libraries surveyed had average performance. Moreover, it was clear that services "operation time of libraries", "staff", and "circulation" were the most important services based on users' viewpoints. It was also recognized that components "staff', "information literacy" and "environment, equipment and physical facilities" have had better performance, respectively; while component "non-book materials" has had a poor performance compared to other components. On the other hand, results of testing hypotheses 1-5 indicated that there was a significant difference between importance rate of five quality components and their performance level from users' perspective. Additionally, it was confirmed that there was a significant difference between quality of services offered by libraries studied. Accordingly, libraries of "College of Theology" (mean=2.2639) and "College of Medical Engineering" (mean=2.4507) were among low performance libraries.

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APA: Copy

BABALHAVAEJI, FAHIMEH, & ISFANDYARI MOGHADDAM, ALIREZA. (2010). IMPORTANCE-PERFORMANCE ANALYSIS AS A STRATEGIC APPROACH FOR QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE. STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY), 2(5), 79-108. SID. https://sid.ir/paper/211693/en

Vancouver: Copy

BABALHAVAEJI FAHIMEH, ISFANDYARI MOGHADDAM ALIREZA. IMPORTANCE-PERFORMANCE ANALYSIS AS A STRATEGIC APPROACH FOR QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE. STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY)[Internet]. 2010;2(5):79-108. Available from: https://sid.ir/paper/211693/en

IEEE: Copy

FAHIMEH BABALHAVAEJI, and ALIREZA ISFANDYARI MOGHADDAM, “IMPORTANCE-PERFORMANCE ANALYSIS AS A STRATEGIC APPROACH FOR QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE,” STUDIES IN LIBRARY & INFORMATION SCIENCE (JOURNAL OF EDUCATION AND PSYCHOLOGY), vol. 2, no. 5, pp. 79–108, 2010, [Online]. Available: https://sid.ir/paper/211693/en

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