A COMPARISON OF GRADUATE STUDENTS & LIBRARIANS' VIEWS ABOUT THE QUALITY OF LIBRARY SERVICE AT FERDOWSI UNIVERSITY OF MASHHAD (LIBQUAL APPROACH)

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BABA GHEYBI N.; FATAHI R.A.

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Journal: LIBRARY AND INFORMATION SCIENCE Year:2009 | Volume:11 | Issue:4 (44) Page(s): 255-274

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Title

A COMPARISON OF GRADUATE STUDENTS & LIBRARIANS' VIEWS ABOUT THE QUALITY OF LIBRARY SERVICE AT FERDOWSI UNIVERSITY OF MASHHAD (LIBQUAL APPROACH)

Author(s)

BABA GHEYBI N. | FATAHI R.A. | Issue Writer Certificate

Keywords

SERVICE QUALITYQ2

LIBQUAL MODELQ4

FERDOWSI UNIVERSITY OF MASHHAD LIBRARIESQ3

SERVICE EVALUATIONQ3

ACADEMIC LIBRARIESQ3

Abstract

The present research aimed at comparing views of graduate students & librarians of Ferdowsi University of Mashhad about the quality of library services by using the LIBQUAL MODEL (perceived levels of services & expectations of service). Statistical population of this research included graduate students & librarians of the four major subject areas (engineering, literature, basic sciences & agriculture).Findings showed that there is a significant difference in perceived levels of services between the two groups surveyed. The Libraries did not fulfill graduate students' expectations in the 3 dimensions studied. There is a very significant difference between graduate students & librarians' views regarding information control. There is not a significant relation difference between the expectations of graduate students & understanding about their expectations. However, there is a significant relation between the views of graduate students & librarians about the impact of individual dimensions of LibQual on library SERVICE QUALITY, but there is not a significant difference between graduate students' views in the four subject areas. Findings of open-ended questions confirmed the above results. Some suggestions are also presented.

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APA: Copy

BABA GHEYBI, N., & FATAHI, R.A.. (2009). A COMPARISON OF GRADUATE STUDENTS & LIBRARIANS' VIEWS ABOUT THE QUALITY OF LIBRARY SERVICE AT FERDOWSI UNIVERSITY OF MASHHAD (LIBQUAL APPROACH). LIBRARY AND INFORMATION SCIENCE, 11(4 (44)), 255-274. SID. https://sid.ir/paper/102626/en

Vancouver: Copy

BABA GHEYBI N., FATAHI R.A.. A COMPARISON OF GRADUATE STUDENTS & LIBRARIANS' VIEWS ABOUT THE QUALITY OF LIBRARY SERVICE AT FERDOWSI UNIVERSITY OF MASHHAD (LIBQUAL APPROACH). LIBRARY AND INFORMATION SCIENCE[Internet]. 2009;11(4 (44)):255-274. Available from: https://sid.ir/paper/102626/en

IEEE: Copy

N. BABA GHEYBI, and R.A. FATAHI, “A COMPARISON OF GRADUATE STUDENTS & LIBRARIANS' VIEWS ABOUT THE QUALITY OF LIBRARY SERVICE AT FERDOWSI UNIVERSITY OF MASHHAD (LIBQUAL APPROACH),” LIBRARY AND INFORMATION SCIENCE, vol. 11, no. 4 (44), pp. 255–274, 2009, [Online]. Available: https://sid.ir/paper/102626/en

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