HEALTH QUALITY ASSESSMENT BY APPLYING FUZZY APPROACH: A CASE STUDY OF A MILITARY HOSPITAL

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SHOKOHYAR S.; KAVIANI H.; MAHMOODI F.S.

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Journal: Ebnesina Year:2015 | Volume:17 | Issue:3 (52) Page(s): 37-45

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Title

HEALTH QUALITY ASSESSMENT BY APPLYING FUZZY APPROACH: A CASE STUDY OF A MILITARY HOSPITAL

Author(s)

SHOKOHYAR S. | KAVIANI H. | MAHMOODI F.S. | Issue Writer Certificate

Keywords

HEALTH SERVICES ADMINISTRATIONQ2

QUALITY IMPROVEMENTQ2

QUESTIONNAIREQ3

MILITARY HOSPITALQ1

Abstract

Background: Hospitals and military health centers have important tasks in related to physical and mental health of staff and their families. Also, they have a significant role in keeping up the spirit of staff and improving the combat readiness and defense. Therefore the purpose of this study was to examine the services quality of a MILITARY HOSPITAL in Tehran.Materials and methods: in this investigation (a practical and descriptive survey research), 181 patients completed the standard QUESTIONNAIRE of SERVQUAL. Fuzzy concepts and integral weighted average was used because of complexity and vague of conceptualization and weighting of dimensions and indicators.Results: The results indicated that in all effective aspects on the quality of services, there was an average of -0.19 negative gap and dissatisfaction among patients. In addition, among the dimensions of SERVQUAL model, the final and empathy dimensions had higher (21.78 %) and lower (18.1 %) importance, respectively.Conclusion: Negative gap in all aspects of the quality of services has been shown dissatisfaction in patients. So, in order to improve the situation, managers should consider the needs and expectations of people in their future planning.

Cites

BARRIERS TO IMPLEMENTATION OF THE STRATEGIC PLAN FROM THE PERSPECTIVE OF MANAGERS IN MILITARY AND NON MILITARY HOSPITALS OF KERMAN

References

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APA: Copy

SHOKOHYAR, S., KAVIANI, H., & MAHMOODI, F.S.. (2015). HEALTH QUALITY ASSESSMENT BY APPLYING FUZZY APPROACH: A CASE STUDY OF A MILITARY HOSPITAL. EBNESINA, 17(3 (52)), 37-45. SID. https://sid.ir/paper/228562/en

Vancouver: Copy

SHOKOHYAR S., KAVIANI H., MAHMOODI F.S.. HEALTH QUALITY ASSESSMENT BY APPLYING FUZZY APPROACH: A CASE STUDY OF A MILITARY HOSPITAL. EBNESINA[Internet]. 2015;17(3 (52)):37-45. Available from: https://sid.ir/paper/228562/en

IEEE: Copy

S. SHOKOHYAR, H. KAVIANI, and F.S. MAHMOODI, “HEALTH QUALITY ASSESSMENT BY APPLYING FUZZY APPROACH: A CASE STUDY OF A MILITARY HOSPITAL,” EBNESINA, vol. 17, no. 3 (52), pp. 37–45, 2015, [Online]. Available: https://sid.ir/paper/228562/en

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