STUDY ON STUDENTS SATISFACTION FROM STAFF AND EFFECTIVE FACTORS ON IT (CASE STUDY: AZAD ISLAMIC UNIVERSITY. BRANCH OF GONABAD)

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ESKAFI M.; AZARNIA R.; HASHEMIAN M.; MASOUDI H.

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Journal: SOCIOLOGICAL STUDIED OF IRAN Year:2012 | Volume:2 | Issue:6 Page(s): 21-42

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Information Journal Paper

Title

STUDY ON STUDENTS SATISFACTION FROM STAFF AND EFFECTIVE FACTORS ON IT (CASE STUDY: AZAD ISLAMIC UNIVERSITY. BRANCH OF GONABAD)

Author(s)

ESKAFI M. | AZARNIA R. | HASHEMIAN M. | MASOUDI H. | Issue Writer Certificate

Keywords

SATISFACTIONQ2

STUDENTSQ2

UNIVERSITY STAFFQ2

SERVICE QUALITYQ2

SERVQUALQ2

Abstract

This study measures STUDENTS SATISFACTION from staff in Gonabad university and effective factors on it. Statistical community is all of GONABAD azad university STUDENTS in academic year 2011 and the sample size was 284. STUDENTS SATISFACTION from staff is average 3.47 of 5. The highest SATISFACTION is (4) from the workshops operators and 2.5 is the least satisfactory which is from Student Affairs staff. Mean of Independent variables in the range of 1 to 5 for SATISFACTION from facilities 2.99, the sence of safe 3, the sense of belonging to university 2.96, having qualified 3 dignitive, the sense of distributive justice 2.78, the worth of work 3.57, SATISFACTION from life general the conditions 2.79, and the comparison with other university STUDENTS was 2.81. SERVICE QUALITY with 5 dimensions (tangible elements, reliability, accountability, assurance, empathy) was another independent variables that is measured by “SERVQUAL instrument”. The results showed that the gap between expectations and perceptions SERVICE QUALITY is 2. The results of multiple regression analysis showed that among independent variables, four variables (having the proper dignity, the gap of between expectations and perceptions, comparison with other universities STUDENTS and evaluating of facilities) maintaind in regression equation. This variables explained 27% of the variations in the dependent variable in unisan.

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APA: Copy

ESKAFI, M., AZARNIA, R., HASHEMIAN, M., & MASOUDI, H.. (2012). STUDY ON STUDENTS SATISFACTION FROM STAFF AND EFFECTIVE FACTORS ON IT (CASE STUDY: AZAD ISLAMIC UNIVERSITY. BRANCH OF GONABAD). SOCIOLOGICAL STUDIED OF IRAN, 2(6), 21-42. SID. https://sid.ir/paper/240196/en

Vancouver: Copy

ESKAFI M., AZARNIA R., HASHEMIAN M., MASOUDI H.. STUDY ON STUDENTS SATISFACTION FROM STAFF AND EFFECTIVE FACTORS ON IT (CASE STUDY: AZAD ISLAMIC UNIVERSITY. BRANCH OF GONABAD). SOCIOLOGICAL STUDIED OF IRAN[Internet]. 2012;2(6):21-42. Available from: https://sid.ir/paper/240196/en

IEEE: Copy

M. ESKAFI, R. AZARNIA, M. HASHEMIAN, and H. MASOUDI, “STUDY ON STUDENTS SATISFACTION FROM STAFF AND EFFECTIVE FACTORS ON IT (CASE STUDY: AZAD ISLAMIC UNIVERSITY. BRANCH OF GONABAD),” SOCIOLOGICAL STUDIED OF IRAN, vol. 2, no. 6, pp. 21–42, 2012, [Online]. Available: https://sid.ir/paper/240196/en

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