RANKING PERFORMANCE ASSESSMENT INDEXES OF HOTELS SERVICES USING BSC & FUZZY TOPSIS

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ZARGHAM HAMID; MIRFAKHRADDINI FAEZE S.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF TOURISM PLANNING AND DEVELOPMENT Year:2012 | Volume:1 | Issue:1 Page(s): 59-52

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Information Journal Paper

Title

RANKING PERFORMANCE ASSESSMENT INDEXES OF HOTELS SERVICES USING BSC & FUZZY TOPSIS

Author(s)

ZARGHAM HAMID | MIRFAKHRADDINI FAEZE S. | Issue Writer Certificate

Keywords

BALANCED SCORECARDQ2

SERVICE QUALITYQ1

HOSPITALITY INDUSTRY & FUZZYQ2

TOPSISQ2

Abstract

In order to understand the effectiveness and efficiency of the organization programs and processes, correct and successful application of performance measurement is considered a necessity. Considering the inefficiency of financial criteria to measure performance, BSC approach has received a warm welcome.

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APA: Copy

ZARGHAM, HAMID, & MIRFAKHRADDINI, FAEZE S.. (2012). RANKING PERFORMANCE ASSESSMENT INDEXES OF HOTELS SERVICES USING BSC & FUZZY TOPSIS. JOURNAL OF TOURISM PLANNING AND DEVELOPMENT, 1(1), 59-52. SID. https://sid.ir/paper/245970/en

Vancouver: Copy

ZARGHAM HAMID, MIRFAKHRADDINI FAEZE S.. RANKING PERFORMANCE ASSESSMENT INDEXES OF HOTELS SERVICES USING BSC & FUZZY TOPSIS. JOURNAL OF TOURISM PLANNING AND DEVELOPMENT[Internet]. 2012;1(1):59-52. Available from: https://sid.ir/paper/245970/en

IEEE: Copy

HAMID ZARGHAM, and FAEZE S. MIRFAKHRADDINI, “RANKING PERFORMANCE ASSESSMENT INDEXES OF HOTELS SERVICES USING BSC & FUZZY TOPSIS,” JOURNAL OF TOURISM PLANNING AND DEVELOPMENT, vol. 1, no. 1, pp. 59–52, 2012, [Online]. Available: https://sid.ir/paper/245970/en

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