The role of human talent in comprehensive quality management and performance

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tootiyan esfahani sedigheh; YAZDANI FATEMEH

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Journal Paper

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Journal: POLICE ORGANIZATIONAL DEVELOPMENT Year:2020 | Volume:17 | Issue:73 Page(s): 49-66

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Information Journal Paper

Title

The role of human talent in comprehensive quality management and performance

Author(s)

tootiyan esfahani sedigheh | YAZDANI FATEMEH | Issue Writer Certificate

Keywords

human talent

comprehensive quality management

performance

Abstract

Introduction: Today, most organizations have found that quality improvement is undeniable in order to survive successfully in today's world. The importance of paying attention to performance for organizations makes every factor affecting it important. In this regard, addressing comprehensive quality management and finding some mediating variables is an undeniable necessity. The purpose of this study is to investigate the role of human talent in relation to comprehensive quality management and performance (studied: Qom Post Bank). Method: The methodology of the present study, which is among the applied studies in terms of purpose, has been a descriptive survey of the type of correlation. The statistical population in this study is the employees of Qom Post Bank. The required data were collected using standard questionnaire tools and data analysis using structural equation analysis and Smartpls3 software. Results: The research findings showed that according to the standard coefficient obtained in the structural model in the standard case for the moderator variable obtained 0. 91 (positive), human talent as a moderator has a positive effect on the relationship between comprehensive quality management and performance in Post Bank. Qom. Conclusion: The importance of the key role of human resources in today's advanced organizations is such that researchers ultimately attribute the effectiveness of all techniques and tactics to the human factor. Employee importance is no less important than customers because employees lead to more customers and develop and promote the organization.

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APA: Copy

tootiyan esfahani, sedigheh, & YAZDANI, FATEMEH. (2020). The role of human talent in comprehensive quality management and performance. POLICE ORGANIZATIONAL DEVELOPMENT, 17(73 ), 49-66. SID. https://sid.ir/paper/405387/en

Vancouver: Copy

tootiyan esfahani sedigheh, YAZDANI FATEMEH. The role of human talent in comprehensive quality management and performance. POLICE ORGANIZATIONAL DEVELOPMENT[Internet]. 2020;17(73 ):49-66. Available from: https://sid.ir/paper/405387/en

IEEE: Copy

sedigheh tootiyan esfahani, and FATEMEH YAZDANI, “The role of human talent in comprehensive quality management and performance,” POLICE ORGANIZATIONAL DEVELOPMENT, vol. 17, no. 73 , pp. 49–66, 2020, [Online]. Available: https://sid.ir/paper/405387/en

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