CANCER PATIENT SATISFACTION FOLLOWING IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN IN A HOSPITAL: A BRIEF REPORT

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AKBARISARI ALI; MOSADEGHRAD ALI MOHAMAD; JANBABAI GHASEM; MOUSAVI SEYEDEH ELAHEH

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Journal: JOURNAL OF MAZANDARAN UNIVERSITY OF MEDICAL SCIENCES Year:2018 | Volume:28 | Issue:162 Page(s): 149-154

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Title

CANCER PATIENT SATISFACTION FOLLOWING IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN IN A HOSPITAL: A BRIEF REPORT

Author(s)

AKBARISARI ALI | MOSADEGHRAD ALI MOHAMAD | JANBABAI GHASEM | MOUSAVI SEYEDEH ELAHEH | Issue Writer Certificate

Keywords

SATISFACTIONQ2

HEALTH REFORMQ1

HEALTH TRANSFORMATION PLANQ1

CANCER PATIENTSQ1

QUALITY OF SERVICESQ2

PATIENT SATISFACTIONQ3

Abstract

Background and purpose: Improving patient SATISFACTION was the main goal of HealthTransformation Plan (HTP) in Iran. This research aimed to study cancer patient SATISFACTION followingimplementation of HTP in Sari Imam Khomeini Hospital, Iran 2015. Materials and methods: A descriptive cross-sectional study was conducted in 386 cancerpatients using census sampling. Data was collected by administering cancer patient SATISFACTIONquestionnaire and analyzed in SPSS. Results: The respondents reported 70% overall SATISFACTION. They were more satisfied with thestaff attitude and helpfulness, service value, staff competence, and hospital equipment. On the other hand, they were least satisfied with access to recreational facilities, medicines, comprehensive services, painmanagement and relief, and hospital catering. Patient SATISFACTION of the HTP was about 64%. About 12, 49. 2 and 38. 8% of the participants were found to be dissatisfied, moderately, and fully satisfied withHTP, respectively. Conclusion: Overall, patients were satisfied with The HTP. However, hospital managers shouldbe trained and empowered to apply quality management strategies to increase patient SATISFACTION.

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APA: Copy

AKBARISARI, ALI, MOSADEGHRAD, ALI MOHAMAD, JANBABAI, GHASEM, & MOUSAVI, SEYEDEH ELAHEH. (2018). CANCER PATIENT SATISFACTION FOLLOWING IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN IN A HOSPITAL: A BRIEF REPORT. JOURNAL OF MAZANDARAN UNIVERSITY OF MEDICAL SCIENCES, 28(162 ), 149-154. SID. https://sid.ir/paper/45045/en

Vancouver: Copy

AKBARISARI ALI, MOSADEGHRAD ALI MOHAMAD, JANBABAI GHASEM, MOUSAVI SEYEDEH ELAHEH. CANCER PATIENT SATISFACTION FOLLOWING IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN IN A HOSPITAL: A BRIEF REPORT. JOURNAL OF MAZANDARAN UNIVERSITY OF MEDICAL SCIENCES[Internet]. 2018;28(162 ):149-154. Available from: https://sid.ir/paper/45045/en

IEEE: Copy

ALI AKBARISARI, ALI MOHAMAD MOSADEGHRAD, GHASEM JANBABAI, and SEYEDEH ELAHEH MOUSAVI, “CANCER PATIENT SATISFACTION FOLLOWING IMPLEMENTATION OF HEALTH TRANSFORMATION PLAN IN A HOSPITAL: A BRIEF REPORT,” JOURNAL OF MAZANDARAN UNIVERSITY OF MEDICAL SCIENCES, vol. 28, no. 162 , pp. 149–154, 2018, [Online]. Available: https://sid.ir/paper/45045/en

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