INPATIENT AND OUTPATIENT SATISFACTION OF A MILITARY HOSPITAL

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AMERIOUN A.; EBRAHIMNIA M.; KARIMI ZARCHI A.A.; TOUFIGHI SHAHRAM; ZABOLI R.A.; RAFATI HASAN; BAHADORI M.K.; PANAHI FARZAD; MIRHASHEMI SEDIGHEH

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Journal: JOURNAL OF MILITARY MEDICINE Year:2009 | Volume:11 | Issue:1 (39) Page(s): 37-44

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Title

INPATIENT AND OUTPATIENT SATISFACTION OF A MILITARY HOSPITAL

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Keywords

HOSPITAL SERVICESQ2

SATISFACTIONQ2

SUBJECT STUDIESQ3

Abstract

Aims: This research intended to specify the rate of SATISFACTION among outpatients and hospitalized patients in different parts of a military hospital and its related factors.Methods: This is a descriptive cross sectional study. The studied group includes 165 people referred to outpatient and hospitalization wards of a military hospital. Samples chosed on achievement.Results: The greatest SATISFACTION (36%) expressed in emergency ward because of religious issues being considered. The greatest dissatisfaction (19.2%) seen in pharmacy, which was due to the long waiting time for getting the medication. The least rate of SATISFACTION (7.8%) in radiology section was due to insufficient explanation required for radiology preparation. The least rate of SATISFACTION (19.2%) in clinic was due to the physician’s being late and keeps the patients waiting. Nursing mental psychic cares shows a SATISFACTION rate of 38.5% because of well mannered behavior to patients. The least rate of SATISFACTION (12%) in physicians’ services was due to insufficient explanation of disease to patient and repetition of tests and radiology. The most SATISFACTION rate (43.5%) on food services was due to the care shown to patients’ appetite. In reception section, the most SATISFACTION rate (21.7%) reported for the high speed of patients being transferred to wards after the reception stages covered.Conclusion: In general, SATISFACTION rate on all outpatient and hospitalization wards are acceptable.

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APA: Copy

AMERIOUN, A., EBRAHIMNIA, M., KARIMI ZARCHI, A.A., TOUFIGHI, SHAHRAM, ZABOLI, R.A., RAFATI, HASAN, BAHADORI, M.K., PANAHI, FARZAD, & MIRHASHEMI, SEDIGHEH. (2009). INPATIENT AND OUTPATIENT SATISFACTION OF A MILITARY HOSPITAL. JOURNAL OF MILITARY MEDICINE, 11(1 (39)), 37-44. SID. https://sid.ir/paper/61679/en

Vancouver: Copy

AMERIOUN A., EBRAHIMNIA M., KARIMI ZARCHI A.A., TOUFIGHI SHAHRAM, ZABOLI R.A., RAFATI HASAN, BAHADORI M.K., PANAHI FARZAD, MIRHASHEMI SEDIGHEH. INPATIENT AND OUTPATIENT SATISFACTION OF A MILITARY HOSPITAL. JOURNAL OF MILITARY MEDICINE[Internet]. 2009;11(1 (39)):37-44. Available from: https://sid.ir/paper/61679/en

IEEE: Copy

A. AMERIOUN, M. EBRAHIMNIA, A.A. KARIMI ZARCHI, SHAHRAM TOUFIGHI, R.A. ZABOLI, HASAN RAFATI, M.K. BAHADORI, FARZAD PANAHI, and SEDIGHEH MIRHASHEMI, “INPATIENT AND OUTPATIENT SATISFACTION OF A MILITARY HOSPITAL,” JOURNAL OF MILITARY MEDICINE, vol. 11, no. 1 (39), pp. 37–44, 2009, [Online]. Available: https://sid.ir/paper/61679/en

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