THE EVALUATION OF QUALITY OF SERVICES IN CENTRAL LIBRARY OF ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES

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HAKIMI R.; SORI NEZAMI B.A.

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Paper Information

Journal: Zahedan Journal of Research in Medical Sciences Year:2006 | Volume:7 | Issue:4 Page(s): 267-274

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Title

THE EVALUATION OF QUALITY OF SERVICES IN CENTRAL LIBRARY OF ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES

Author(s)

HAKIMI R. | SORI NEZAMI B.A. | Issue Writer Certificate

Keywords

SERVICE OF QUALITYQ3

SERVQUALQ3

CENTRAL LIBRARY OF ZAHEDAN UNIVERSITY OF MEDICAL SCIENCESQ4

DIMENSION OF SERVQUAL SERVICESQ3

Abstract

Background: In 1995 Parasuraman, the expert in marketing designed an instrument which was able to evaluate quality of services from customers' perspectives in any organization or center. This instrument is called SERVQUAL questionnaire. SERVQUAL measures the 3 levels of services: desired expectations, rendered services and minimum expected services, in seven dimensions. This study is going to examine the overall service quality of Zahedan University of Medical Sciences library from users' perspectives, as well as identifies in what dimension the library has gained unaccepted quality services and what problems users have when using the library services.Methods and materials: This study was conducted at the library during September 22-December 20, 2004. The randomly selected respondents, 212 students, 50 academicians to complete the SERVQUAL questionnaires in the 3 levels of services. The collected data was analyzed by SPSS software. The mean of qualitative services were analyzed for the 3 levels. Library user's problems were also studied.Results: The present study showed that the studied library has not come up to the expectations of the user in any of the dimensions. In the dimension of appropriate treatment of the individual, accountability, and reliability, taking into account the minimum expected services, the gap was 0.70, 0.68 and 0.08, respectively.Conclusions: The results of this study are indicative of weak and strong points of library services from user's perspective and it revealed that in what aspect the library is good and the weak points were also pointed out. The results are of contributory nature to manager's decision- making so that the satisfaction of users is insured.

Cites

FACTOR ANALYSIS OF BARRIERS TO OPTIMAL USAGE OF LIBRARY SERVICES AMONG STUDENTS OF GORGAN UNIVERSITY OF AGRICULTURAL SCIENCES AND NATURAL RESOURCES

References

A STUDY OF THE QUALITY OF SERVICES PRESENTED IN HEALTH CARE CENTERS OF FARS PROVINCE

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APA: Copy

HAKIMI, R., & SORI NEZAMI, B.A.. (2006). THE EVALUATION OF QUALITY OF SERVICES IN CENTRAL LIBRARY OF ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES. ZAHEDAN JOURNAL OF RESEARCH IN MEDICAL SCIENCES (TABIB-E-SHARGH), 7(4), 267-274. SID. https://sid.ir/paper/84608/en

Vancouver: Copy

HAKIMI R., SORI NEZAMI B.A.. THE EVALUATION OF QUALITY OF SERVICES IN CENTRAL LIBRARY OF ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES. ZAHEDAN JOURNAL OF RESEARCH IN MEDICAL SCIENCES (TABIB-E-SHARGH)[Internet]. 2006;7(4):267-274. Available from: https://sid.ir/paper/84608/en

IEEE: Copy

R. HAKIMI, and B.A. SORI NEZAMI, “THE EVALUATION OF QUALITY OF SERVICES IN CENTRAL LIBRARY OF ZAHEDAN UNIVERSITY OF MEDICAL SCIENCES,” ZAHEDAN JOURNAL OF RESEARCH IN MEDICAL SCIENCES (TABIB-E-SHARGH), vol. 7, no. 4, pp. 267–274, 2006, [Online]. Available: https://sid.ir/paper/84608/en

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