The present study aims to identify and rank order the personnel training needs. To do this, all the 145 personnel of southern Khorasan governor-general office were invited to participate in the study. Upon reviewing the related literature, we interviewed experts employing a researcher-made questionnaire. Topsis technique was employed to determine and rank order the factors involved in personnel training. Then, the fuzzy Dematal technique was applied to determine the cause and the effect factors in this regard. The findings show that such factors as, being up-to-date and keeping abreast of the current knowledge ranked the highest. Also, factors such as enhancing the expert competence of the personnel, general knowledge development, reduction of the employees’ errors, and promoting job motivation stood 2 to 5in rank respectively. Dealing with clients properly, and proper employees’ well-beings assumed one to the last and the last ranks in that order, other factors standing in between. Besides, the fuzzy Dematal analysis of the data show the following thirteen factors to be the causes: being up-to-date, enhancing the expert competence of the personnel, increasing the personnel’s skill, proper connection with colleagues, public knowledge growth, reduction of personnel’s faults, enhancing the personnel’s motivation, familiarity of the personnel with official rules and regulations, familiarity with the personnel’s professional rights, promotion of the spirit of collaboration, organizational acculturation, familiarity of the personnel with the goals and responsibilities and adding to the work quality of the personnel in decreasing order of importance from 1 to 13. On the other hand, the following factors, i.e., 14 to 24, comprise the effects: enhancing the work security of the personnel, increasing the productivity of the personnel, promoting the spirit of accountability, professional promotion and development, enhancing the social spirit of the personnel, proportionality of the professional knowledge with work skill, promotion of moral virtues, adaptation with the workplace, increasing the professional peace, appropriate economic condition of the personnel, and proper dealing with the clients in decreasing order of importance.